KTM ETS Train in Malaysia: The Ultimate Guide

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KTM ETS Train in Malaysia: The Ultimate Guide

KTM ETS (Electric Train Service) is a high-speed electric intercity train network running along the west coast of Peninsular Malaysia.

Operated by Keretapi Tanah Melayu Berhad (KTMB), KTM ETS is the fastest train service in Malaysia. Its top speed is around 140 kilometers per hour.

With this guide, I hope to answer all your questions about the train service.

KTM ETS Network

KTM ETS trains run along the same tracks, but different trains have their own starting point, stops and final station.

Routes

The three major routes for KTM ETS trains are:

Key Stations

The most important stations along the routes above are:

  • KL Sentral: The main transportation hub in Kuala Lumpur.
  • Ipoh: A city known for its food, heritage buildings and religious sites.
  • Butterworth: A town in Penang where you can take a ferry to Penang Island or the International Express operated by Thai Railways to Bangkok, Thailand.
  • Padang Basar: A town beside the Malaysia – Thailand border. You can take the Thai Railways’ International Express from here to Bangkok.

Train Schedule / Timetable

You can click on the links below to find the train schedule or timetable for KTM ETS:

Alternatively, you can find the most updated timetable using KTMB E-Ticket System.

KTM ETS Tickets

It is easy to figure out what type of tickets you need, how, and where to buy them.

Coach Classes

Unlike intercity trains in developed countries, KTM ETS does not offer multiple types of seat. Instead, it has different coach classes:

  • ETS Platinum
  • ETS Gold
  • ETS Silver

However, it does not mean that those who are paying more for ETS Platinum will be getting better seats, facilities or service. The features are pretty much the same across the three classes.

The stark difference is the number of stops between the first and final stations as well as ticket prices. ETS Platinum trains make the least stops, and its tickets are the most expensive; ETS Silver trains, on the other hand, make a stop at most of the stations including the ones with small passenger activity.

Regular Ticket Prices

Ticket prices for KTM ETS are straightforward. They consists of two elements:

Base Fare
The fare you pay to get from Station A to Station B which is inclusive of Goods and Services Tax (GST).

The base fares for children is about 50% lesser than adults.

Administrative Charge
A fee of RM2 per ticket if you are buying your tickets online using KTMB E-Ticket System. This administrative fee is not refundable.

Discount Ticket Prices

You qualify for a discount on KTM ETS ticket prices for all coach classes if you fall under one of the categories below:

Senior Citizens

  • Up to 50% discount on ticket prices.
  • For Malaysian citizens who are 60 years old and above.

Individuals with Disabilities

  • Up to 50% discount on ticket prices.
  • For individuals with disabilities registered with Department of Social Welfare.

Retired Government Servants

  • Up to 40% discount on ticket prices.
  • For retired government servants who hold a Malaysian citizenship.

Members of Malaysian Armed Forces

  • Up to 25% discount on ticket prices.
  • For members of Malaysian Armed Forces who are currently in service.

Members of Royal Malaysia Police

  • Up to 25% discount on ticket prices.
  • For members of Royal Malaysia Police who are currently in service.

Information for Ticket Purchase

To purchase a KTM ETS ticket, you need to prepare the following information in advance:

  • Origin / Station of departure.
  • Destination / Station of arrival.
  • Journey date.
  • Coach type.
  • Departure date and time.

If you don’t remember things well, write these details down on a piece of paper or input them into your smartphone. Doing so allows you to confirm the details, and therefore reduce the possibility of mistakes happening when you are buying your tickets.

When to Buy?

You can buy your tickets 30 days before your departure date, but not less than 4 hours before departure.

KTMB may start selling tickets for departure dates around festive seasons like Hari Raya Aidilfitri or Chinese New Year months in advance. If you want to take an ETS train around these periods, be sure to check their website to see if tickets are for sale.

Should I Buy Tickets in Advance?

To avoid disappointment, you should always buy your tickets in advance once you finalized your travel dates.

Tickets for trains departing on weekdays, except for Fridays, do not usually sell out unless there is a festive season such as Hari Raya Aidilfitri, Chinese New Year or Deepavali coming up.

Students and the working class go back to their hometowns, and vice versa on Fridays and Sundays, as well as on the first days and last days of long weekends. As a result, these train tickets will sell out fast once KTMB releases them 30 days before the departure date.

KTMB might release the tickets for those who will be traveling during festive seasons like Hari Raya Aidilfitri, Chinese New Year and Deepavali months in advance. Thus, if you are planning to the take the train during a festive season, pay attention to the announcements that KTMB make on their website.

Where to Buy?

You can buy KTM ETS tickets online or offline, depending on which channel is more convenient for you.

Buy Online

More KTM ETS passengers are buying their tickets online. Some of the benefits of buying online include:

  • More convenient.
  • More options for payment methods.
  • Removes the need for visiting train stations just to buy tickets.

KTMB E-Ticket System and Easybook are two places where you can buy KTM ETS tickets online.

KTMB E-Ticket System

KTMB E-Ticket System is an online system managed by KTMB. It allows passengers to buy their tickets and reprint their tickets online.

You can also use this system to discover the latest schedules and their availability. The system accepts Visa and Mastercard credit cards as well as online bank transfer via maybank2u.com and myBSN.

With KTMB E-Ticket System, you can also buy KTM ETS tickets for senior citizens and individuals with disabilities at discounted prices.

How to Buy KTM ETS Tickets Using KTMB E-Ticket System?

STEP 1: Go to the KTMB E-Ticket System.

STEP 2: Login or Create a New Account

KTMB E-Ticket System Log In / Create New Account

Log in with your username and password if you are an existing user.

Else, enter your details under the “New User? Please Sign In.” section, and click “Sign In”.

STEP 3: Fill in Your Travel Details

Under “New Ticket Reservation”, complete the following details for the “Onward” section:

  • Origin
  • Destination
  • Journey date
  • Train
  • Coach

When selecting your coach class, the system will display the price list for tickets.

You can leave the “Return” section empty if you do not want to buy return tickets for your trip. If you want to buy them, you can fill up the boxes with journey date, train, and coach.

STEP 4: Add Passenger Details

Once you filled in the details about your journey, click on the “Add” button.

Fill in the name of the passenger. Check the box for “Save New Passenger”, so you don’t have to enter the same details again for future purchases.

Select ticket type (ordinary ticket, senior citizen or disabled). Next, enter your identity card (IC) or passport number. You can then choose whether you are buying an adult or a child ticket as well as the gender of the passenger.

STEP 5: Select Your Seat

Click on the “Seat” field, and a window like the one below will pop up.

Choose your coach under “Coach Label”, and a directory of available seats will show up. The system uses a color code to help you identify their availability.

  • Red: Booked seats.
  • Black: Temporary locked because there is a booking in progress.
  • Blue: Available seats.

Click on any of the available seats, and click “Save”.

You should see details of the passenger together with his or her seat number under the “New Ticket Reservation” section.

Repeat Step 4 if you are buying tickets for multiple individuals. You can purchase a maximum of 6 tickets using KTMB E-Ticket System.

STEP 6: Pay for Your Tickets

On the next screen, the system will show you a list of passengers you entered in Step 4. Double check if their details are correct.

Scroll down to see the total price. On the right, you can select a payment method you want to use to pay for your tickets.

Before proceeding, make sure to disable any popup blocker on your browser.

Check the box for “I Agree With KTMB Passenger Terms & Conditions.” and click “Confirm”.

The system will then redirect you to its payment page where you can enter your credit card or banking details. Follow the steps provided to make your payment.

STEP 7: Save or Print Your Tickets

After making the payment, the system will present a copy of the ticket you purchased.

Print or save a copy of it to your smartphone or tablet. The train conductor will inspect it on board.

Easybook

Easybook is a third party website you can use to book train tickets, rental cars, tours, bus tickets, and ferry tickets.

The service does not impose the RM2 administrative charge like KTMB E-Ticket System. On top of this, Easybook accepts more payment methods. You can use the following to pay for your tickets:

  • Visa and Mastercard credit cards.
  • PayPal.
  • Online bank transfers from Malaysian banks.

As the system synchronizes with KTMB’s system, you can also rely on Easybook to find the latest train schedules as well as their availability.

However, you will not be able to buy KTM ETS tickets on Easybook for senior citizens and individuals with disabilities at a discounted price.

How to Buy KTM ETS Tickets Using Easybook?

STEP 1: Go to Easybook

Visit the website, and click on the “Train Ticket” button.

STEP 2: Enter Trip Details

Select if you want to buy tickets for a one-way trip or round trip. Next, enter the following details before clicking on “Search for Train”:

  • Station of departure
  • Destination
  • Departure date
  • Number of people

STEP 3: Select Your Departure Time

Go through the list of results presented. You can click on “More Details” to find out more about price and arrival time.

When you make up your mind, click on the “Select Seats/Berths” button on the right-hand side of your desired departure time.

Selecting a Departure Time on Easybook
Selecting a Departure Time on Easybook

STEP 4: Select Your Seats

A pop up for seat selection will appear. The system uses a color code to help you identify the seats’ availability.

  • Red: Occupied seats.
  • Grey: Available seats.

You can choose to sit in either of the six coaches. Once you picked your coach, click on any of the gray seats to select your desired seats. You can choose up to 6 seats per booking.

When you are satisfied with your selection, click on “Continue”.

STEP 5: Enter Passenger Details

Complete the form. The system will then attach the information to the tickets.

Check the booking summary on the right sidebar to make sure you bought the right tickets.

Scroll down and select your desired payment method. Next, check the box to agree on Easybook’s ticketing policy, enter the word verification, and click “Pay Now”.

STEP 6: Make Your Payment

Easybook will redirect you to their payment processor to process your payment.

Follow the steps on the page to pay for your tickets.

STEP 7: Save or Print Your Tickets

Once you make the payment, the system will produce a ticket.

Print or save it to your smartphone or tablet. The train conductor will inspect it after the train departs.

Buying Tickets at the Counter

Ticket purchases over the counter are usually preferred by passengers who do not have a credit card or access to perform online banking.

For those of you who are staying close to KL Sentral, a KTM Intercity train station or KTM Komuter Stations selling KTM ETS tickets, you can choose to get your tickets over the counter too.

KTM Intercity Train Stations

KTM ETS Ticket Counter at KL Sentral
KTM ETS Ticket Counter at KL Sentral

All KTM Intercity train stations along the west coast of Peninsular Malaysia sell KTM ETS tickets.

Each train station should have a ticket counter. Let the staff manning the ticket counter know about your intention to buy KTM ETS tickets. He or she will then request for the necessary information from you before confirming the purchase.

Selected KTM Komuter Stations

You can also purchase your KTM ETS tickets from the following KTM Komuter stations:

Tanjung Malim Line:

  • Kuala Lumpur
  • Kepong Sentral
  • Sungai Buloh
  • Rawang
  • Batang Kali
  • Kuala Kubu Bharu
  • Tanjung Malim

Seremban Line:

  • Serdang
  • Kajang
  • Seremban
  • Rembau
  • Tampin / Pulau Sebang
  • Batang Melaka
  • Gemas

Port Klang / Pelabuhan Klang Line

  • Subang Jaya
  • Shah Alam
  • Klang
  • Pelabuhan Klang

Batu Caves Line

Just walk up to the counter where they sell KTM Komuter tickets and ask the staffs about KTM ETS tickets.

Amendment of Tickets

You can still amend the details of your tickets such as seat number, date or time of departure at least 24 hours before the departure time indicated on your tickets. However, you can only make a request for amendments at KTM Intercity train stations. The success of these changes also depends on the availability of seats.

To make changes to your tickets, walk up to the counter at a KTM Intercity train station and produce either a valid printed ticket, ticket ID or ticket reference number. There is a minimal charge for amendments. Also, there is no refund if changing your ticket details involves a downgrade to a lower coach class.

Cancellation of Tickets and Refund

You can only cancel a KTM ETS ticket by going to a KTM Intercity train station.

This is a list showing the refunds you are eligible to get depending on how soon you submit your cancellation request:

  • Less than 72 hours before train departure: 50% refund of base fare
  • More than 72 hours before train departure: 75% refund of base fare
  • Less than 4 hours before train departure: No refund

Please note that the refund only covers the base fare. There is no refund policy for administrative and amendment charges.

KTMB will credit the money back to the source of your payment. For example, if you paid for your tickets online using a credit card, then KTMB will reverse the amount within 6 months. If you paid for your tickets in cash, then you will receive the refund on the spot.

Using KTM ETS

In this section, we are going to show you how to take a KTM ETS train, especially if you are a first-timer in using the train service.

Waiting for the Train

There is a waiting room or a waiting area at every train station. This is where you should wait until your train is approaching the station. At the waiting areas or in these rooms, you will find a screen showing you the status of all the incoming trains.

Boarding the Train

When the train you are taking is arriving, the public address (PA) system or the station manager will announce the train number, destination, its departure time together with the platform where the train will stop.

Empty Platform at Bukit Mertajam KTM ETS Station
Empty Platform at Bukit Mertajam KTM ETS Station

Each train has six coaches labeled as A, B, C, D, E, and F. If the train hasn’t arrived yet, you can tell where the coach you are supposed to be seated in will stop by looking at the labels on the floor of the platform.

Depending on the seat number indicated on your ticket, walk to the section of the platform where your coach will stop. If the train is already waiting, then just look for the coach label on the body of the coach. It should be prominent.

Once you boarded the train, look for your seat. You can find the labels for seat number on the overhead luggage compartment. Please sit whenever you can after the train starts to run.

Your Seat

The type of seats and the 2×2 seat arrangement is the same for all KTM ETS coach classes. Half of the seats in a coach face one direction while the other half faces the other direction. This means that some passengers will be facing backward during a trip.

KTM ETS Seats
KTM ETS Seats

Also, there are 8 seats on every coach that face each other. These seats are best for groups of friends and family.

KTM ETS Seats Facing Each Other
KTM ETS Seats Facing Each Other

Your seat is reclinable. It also has a tray table where you can place your laptop or meals during your journey.

Tray Table for Every Seat
Tray Table for Every Seat

Amenities and Services

For every KTM ETS train, you can expect the following amenities and services onboard.

Bistro

If you feel hungry and want to my some food, head over to Coach C where you will find a bistro selling food, snacks, and drinks.

Bistro on a KTM ETS Train
Bistro on a KTM ETS Train

Here is the list of common food items sold by the bistro.

  • Nasi lemak
  • Fried rice vermicelli / Fried bee hoon
  • Sandwiches
  • Cup noodles
  • Milo
  • Coffee
  • Tea

However, the availability of specific food items above changes from time to time.

After paying for your food, you can either eat them at your seat or at the small tables and chairs beside the counter.

Toilets / Washrooms

The location of the toilets or washrooms on the train is in Coach B, and E. Their design is both disabled-friendly and wheelchair-friendly.

The toilets are for unisex use, and a cleaner will clean them at regular intervals throughout the journey.

Prayer Room (Surau)

On all KTM ETS trains, there is a prayer room for Muslims in Coach C, just behind the bistro.

Luggage Storage

KTM ETS trains have large overhead compartment bins where you can store your small and medium-sized luggage.

Additionally, there is a luggage rack on both ends of each coach. These racks are best for bigger luggage which you will have difficulty placing them near to where you sit.

Things to Note

  • Always stand behind the yellow line on the platform while waiting for the arrival of your train.
  • Smoking is not allowed on the train.

Contact Information

Each train station has a dedicated email address and phone number as listed on this page. However, your calls are unlikely to get picked up, and emails will not get an answer.

Website
http://www.ktmb.com.my/ktmb/index.php?r=portal/index

Have Questions About KTM ETS Train Service?

I hope this KTM ETS guide is useful for you.

If you are confused or have any questions about the train service, please leave a comment below. I will try to answer them within 24 hours.

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Wayne Liew
Wayne fell in love with traveling and every aspect of it when he traveled to Singapore in 2013. He is a newbie when it comes to traveling and he loves chatting with other travelers to learn from their experiences. Are you a traveler? Let's connect!

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  1. This is such a wonderful thread! Extremely informative and useful. I am going to try buy ticket online and test out the ETS. Anyway I have a question. I read on the EasyBook website saying “I agree on Easybook’s ticketing policy. Please be at the pick-up point at least 30 minutes before scheduled departure.” – I just want to be sure – DO I still have to go to the counter to get a printout of the actual ticket? Or do I just board the train right away, once online payment done and printout at home?

    And also, is it really no much difference between Platinum and Gold?
    Thanks!

    • Hi John, I always travel with just the ticket on my phone. However, during my most recent trip back to Bukit Mertajam, I went to ask the lady manning the reception counter at the KTM ETS ticketing area at KL Sentral, and she recommended me to get a printout. On the train, the conductor will just mark their records after they checked your tickets (printout or digital). They do not do anything to your ticket, so I think you’ll be fine even if the ticket is on your phone.

      And yes, there is not many differences in terms of facilities between Platinum and Gold.

  2. I’d like to go from Arau to Kl by either gold/platinum ets. at febr. 11

    What abour my bicycle? Do I have to pay an extra charge? How much? How to pay (online)?

    As far as I can see I only can book the train ticket.

    Many thanks for answering.

  3. Thanks so much for creating this very informative page. I am wanting to travel to Malaysia and didn’t know how to get around and couldn’t find any information on the train service. You have provided a very detailed but simple run down. I had not even thought about the fact my luggage straight from the airport will not fit near where I sit and that I have to book in advance for a ride to Ipoh.

    • Hey Edna, I am glad that you find the information useful. Let me know if you get stuck with the planning of your Malaysia trip. I would love to help. 🙂