KTM ETS (Electric Train Service) is a high-speed electric intercity train network running along the west coast of Peninsular Malaysia.
Operated by Keretapi Tanah Melayu Berhad (KTMB), trains under the KTM ETS network have a top speed of around 140 kilometers per hour.
- 1 Train Network
- 2 Train Schedule / Timetable
- 3 Coach Classes
- 4 Seat Layout / Map
- 5 Tickets
- 6 Information on Ticket Purchase
- 7 When to Buy?
- 8 Where to Buy?
- 9 Amendment of Tickets
- 10 Cancellation of Tickets and Refund
- 11 Using KTM ETS
- 12 Amenities and Services
- 13 Things to Note
- 14 Contact Information
- 15 Have Questions About KTM ETS Train Service?
KTM ETS trains run along the same tracks, but different trains have different starting points, stops, and final stations.
The only similarity between these trains is that all of them make a stop at KL Sentral.
The three major routes for KTM ETS trains are:
- Gemas – KL Sentral – Ipoh – Butterworth – Padang Besar
- KL Sentral – Ipoh – Butterworth – Padang Besar
- KL Sentral – Ipoh – Butterworth
- KL Sentral – Ipoh
The most important stations along the routes above are:
- KL Sentral: The main transportation hub in Kuala Lumpur.
- Ipoh: A city known for its food, heritage buildings, and religious sites.
- Butterworth: A town in Penang where you can take a ferry to Penang Island or the International Express operated by Thai Railways to Bangkok or Hua Hin in Thailand.
- Padang Basar: A town beside the Malaysia – Thailand border. You can take Thai Railways’ International Express from here to Bangkok.
Train Schedule / Timetable
Due to the number of stations, routes and seasonal changes, a full schedule can be very confusing.
The best way to find and check the latest train schedule or timetable is by going through the KTM e-Ticket ticketing system.
KTM ETS offers multiple coach classes for passengers to choose:
- ETS Platinum
- ETS Gold
- Business Class
ETS Platinum and ETS Gold
ETS Platinum and ETS Gold offer pretty much the same facilities on-board. The only differences between them are:
- Ticket prices
- Number of stops between the first and final stations
- Departure time
ETS Platinum trains make lesser stops, and its tickets are more expensive; ETS Gold trains, on the contrary, make a stop at most of the stations including the ones with low passenger activity.
KTM ETS’ Business Class is fairly new.
It offers passengers an upgraded and more comfortable travel experience by providing the following:
- In-train entertainment for every seat
- Free Wi-Fi
- Onboard assistance
- USB and power supply
- Onboard dining
- Reclinable and rotatable seats
- Single seats
- Reading lamp
- Amenity kit
Of course, the tickets for Business Class come with a premium price tag.
If you want to learn more about KTM ETS’ Business Class, read You Can Now Travel To Ipoh In ETS Business Class Train For Only RM50.
Seat Layout / Map
Each KTM ETS train has six coaches, and the seat layout on each of these coaches are different.
A question that passengers often ask is, “How can I find out which direction my seat will be facing?”
If you are wondering about the same question, the list below will be useful.
- Seats Facing South (Singapore): Row 1 to 8
- Seats Facing North (Thailand): Row 9 to 13
- Seats Facing Each Other: Row 14 and 15
- Seats Facing South (Singapore): Row 1 to 8
- Seats Facing North (Thailand): Row 9 to 12, and 15
- Seats Facing Each Other: Row 13 and 14
- Seats Facing South (Singapore): Row 1 to 7
- Seats Facing North (Thailand): Row 8 and 9
- Seats Facing Each Other: Row 10 and 11
- Seats Facing South (Singapore): Row 7 to 11
- Seats Facing North (Thailand): Row 3 to 6
- Seats Facing Each Other: Row 1 and 2
- Seats Facing South (Singapore): Row 9 to 12, and 15
- Seats Facing North (Thailand): Row 1 to 8
- Seats Facing Each Other: Row 13 and 14
- Seats Facing South (Singapore): Row 9 to 13
- Seats Facing North (Thailand): Row 1 to 8
- Seats Facing Each Other: Row 14 and 15
The layout above is based on my last trip with KTM ETS on the ETS Gold coach class. It may not reflect the latest seat layout.
It is easy to figure out what type of KTM ETS tickets to buy, and where to buy them.
Regular Ticket Prices
The price you pay for regular tickets depends on your station of origin and destination. It is inclusive of Goods and Services Tax (GST), so there will be no additional charges.
Prices for a child’s ticket is about 50% lesser than adults.
Discount Ticket Prices
You qualify for a discount on KTM ETS ticket prices for all coach classes if you fall under one of the categories below:
Malaysian citizens who are 60 years old and above are eligible for a discount on ticket prices of up to 50%.
Individuals with Disabilities
Individuals with disabilities registered with the Department of Social Welfare are eligible for a discount on ticket prices of up to 50%.
Retired Government Servants
Retired Malaysian government servants are eligible for a discount on ticket prices of up to 40% discount.
Members of the Malaysian Armed Forces
Members of the Malaysian Armed Forces who are currently in service are eligible for a discount on ticket prices of up to 25%.
Members of the Royal Malaysia Police
Members of the Royal Malaysia Police who are currently in service are eligible for a discount on ticket prices of up to 25%.
Information on Ticket Purchase
To purchase a KTM ETS ticket, you need to prepare the following information in advance:
- Origin / Station of departure.
- Destination / Station of arrival.
- Coach type.
- Departure date and time.
If you don’t remember things well, write these details down on a piece of paper or input them into your smartphone. Doing so allows you to confirm the details, and therefore reduce the possibility of mistakes happening when you are buying your tickets.
When to Buy?
You can buy ETS train tickets 30 days before your date of departure, but not less than 4 hours before departure time.
During festive seasons such as Hari Raya Aidilfitri or Chinese New Year, KTM Berhad may start selling tickets months in advance.
If you want to get a ticket to travel during these seasons, make sure to check their website way in advance to see when tickets will be available for sale.
Should I Buy Tickets in Advance?
To avoid disappointment, you should always buy your tickets in advance once you finalized your travel dates.
Unless there is a long weekend, public holiday or a festive season coming up, tickets for trains departing on a weekday will usually be available until the very last minute.
Students and the working-class travel back to their hometowns, and vice versa on Fridays and Sundays. They also do that on the first and last day of a long weekend. As a result, these train tickets will sell out pretty quickly.
For festive seasons such as Hari Raya Aidilfitri, Chinese New Year and Deepavali, KTM Berhad may start selling the tickets months in advance. If you want to get a ticket to travel during these seasons, make sure to check their website way in advance to see when tickets will be available for sale.
Where to Buy?
You can buy KTM ETS tickets online or offline, depending on your preference and which channel is more convenient for you.
Most KTM ETS passengers buy their tickets online through KTM e-Ticket. The benefits of buying online include:
- Variety of payment methods
- Ability to check seat availability in real time
KTM e-Ticket is an online ticketing system managed by KTM Berhad. It is the official online channel for passengers to buy or reprint their tickets.
You can also use this system to discover the latest train schedule and seat availability.
The system accepts payment in the form of Visa or Mastercard credit cards as well as online bank transfer via Maybank2u.
How to Buy KTM ETS Tickets Using KTM e-Ticket?
STEP 1: Visit KTM e-Ticket’s website.
STEP 2: Login or create a new account.
Creating an account is compulsory to buy tickets via KTM e-Ticket.
To get started, click on “e-Ticket Log In / Register”.
Log in with your username and password if you already have an account. If you don’t, click on “Register New User”.
Fill up the form asking for your email address, IC or passport number, username and password to create your account.
STEP 3: Search for a train.
Once you’ve logged into your account, you should see a form asking for the following details:
- Departure date
- Departure time range
- Seat class
- Number of adult / child tickets
Click on “Search” after completing the form.
STEP 4: Select a train.
The system will then present a list of trains with available seats that fall within your search criteria.
In the list, you will find the exact time of departure and arrival, coach class, trip duration, and the number of available seats for each train.
Click on any train on the list, and the system will present the total price under Journey Summary on the right.
To proceed, click on “Proceed” under Journey Summary.
STEP 5: Add passenger details.
On the next page, the system will ask you for passenger details as follows:
- I/C or passport number
- Date of birth
Filling up the “Date of Birth” field will give you options to choose Ticket Type. The Ticket Type field is for ticket buyers who want to buy discount tickets.
If you are buying discount tickets, please note that the train conductor may request for supporting documents or registration cards onboard to verify your qualification for these tickets.
Check the box to “Save as favorite” if you don’t want to enter the same details again for future purchases.
Once you have filled in all passenger details, confirm the details under Journey Summary (on the right sidebar) again, and click on “Select Seats”.
STEP 6: Select your seat(s).
You will then get to choose the seat for each passenger.
Use the coach selector to select your preferred coach, and a directory of available seats will show up. The system uses a color code to help you identify their availability.
- Blue: Available seats.
- Grey: Occupied seats.
- Green: Hot seats.
- Red: Selected seats.
To pick a seat, just click on any seats in blue.
Want to find out which direction your seat will be facing? Refer to Seat Layout / Map.
If you are buying tickets for multiple passengers, use the passenger selector at the top of the page before picking a seat. Do that for everyone that you’re buying a ticket for.
Once you are done selecting seats, double-check seat details under “Selected Seat(s)”. Then, click on “Proceed” under Journey Summary on the right sidebar.
STEP 7: Pay for your tickets.
On the next screen, the system will show you everything about the tickets that you will be buying, including passenger information, seat number and journey details.
To your right, you will see the total ticket price.
The system gives you about 10 minutes to double-check all the details. If everything looks good, choose your preferred payment method at the bottom of the page, and click on “Pay”.
Next, a popup presenting a set of terms and conditions will show up. Read through it and click on “I Agree”.
The system will then redirect you to its payment page where you can enter your credit card or banking details. Follow the steps provided to make your payment.
Remember not to refresh or click on the “Back” button on your browser throughout the payment process.
STEP 8: Save or print your tickets.
After making the payment, the system will present the ticket you just purchased. At the same time, it will also send a copy of the ticket to your email address.
Print the ticket or save it to your smartphone or tablet. The train conductor will inspect it on board.
You can also log into your KTM e-Ticket account later to access or download the tickets you bought.
Over the Counter
Buying tickets over the counter are usually preferred by passengers who do not have a credit card or ability to perform an online bank transfer.
If you are staying close to KL Sentral, a KTM Intercity train station or KTM Komuter Stations selling KTM ETS tickets, you can buy your tickets over the counter too.
KTM Intercity Train Stations
All KTM Intercity train stations along the west coast of Peninsular Malaysia sell KTM ETS tickets.
There is a ticket counter at every station. Tell the staff your intention to buy KTM ETS tickets. He or she will then request the necessary information from you to confirm the purchase.
Selected KTM Komuter Stations
You can also purchase your KTM ETS tickets from the following KTM Komuter stations:
Tanjung Malim Line:
- Kuala Lumpur
- Kepong Sentral
- Sungai Buloh
- Batang Kali
- Kuala Kubu Bharu
- Tanjung Malim
- Tampin / Pulau Sebang
- Batang Melaka
Port Klang / Pelabuhan Klang Line
- Subang Jaya
- Shah Alam
- Pelabuhan Klang
Batu Caves Line
Just walk up to the ticket counter and tell the staffs that you would like to purchase KTM ETS tickets.
Amendment of Tickets
You can still amend the details of your tickets such as seat number, date or time of departure up until 24 hours before the departure time indicated on your tickets.
However, you can only amend ticket details at a KTM Intercity train station. The success of these changes also depends on the availability of seats.
To make changes to your tickets, go to the counter at a KTM Intercity train station and produce either a valid printed ticket, ticket ID or ticket reference number.
There is a minimal charge for amendments. Also, there is no refund if changing your ticket details involves downgrading to a lower coach class.
Cancellation of Tickets and Refund
You can only cancel a KTM ETS ticket by going to a KTM Intercity train station.
The amount of refund you will get from canceling a ticket depends on how soon you submit your cancellation request. It follows this list:
- Less than 72 hours before train departure: 50% refund of the base fare
- More than 72 hours before train departure: 75% refund of the base fare
- Less than 4 hours before train departure: No refund
Refund only covers the base fare. There will be no refund for administrative and amendment charges.
KTM Berhad will credit the money back to the source of your payment.
For example, if you paid using a credit card, the payment will be reversed and reflected in your statement within 6 months. If you paid for your tickets in cash, then you will receive the refund on the spot.
Using KTM ETS
In this section, I will show you how to take the KTM ETS and what to expect.
Waiting for the Train
Larger and more popular stations have a waiting room or a waiting area for passengers. The station manager at these stations will only allow passengers to the platforms when the train is approaching.
At smaller stations, only passengers with a ticket can enter and they will wait for their train at the platform.
Both waiting areas and platforms have screens indicating the status of incoming trains.
Boarding the Train
When a train is arriving, the public address (PA) system or the station manager will announce the train number, its destination, departure time together with the platform number where the train will stop.
Each train has six coaches labeled as A, B, C, D, E, and F.
At the platform, floor labels indicate where entrances to different coaches will be when trains come to a complete stop. Use them to figure out where on the platform to wait for your train.
If the train is already waiting at the platform, find the label on the body of the train. It should be prominent.
Look for your seat once you board. Labels for seat numbers are near the overhead luggage compartment.
ETS Gold and ETS Platinum offer the same type of seats and 2×2 seat arrangement.
Half of the seats in a coach face one direction while the other half faces the opposite direction. As such, some passengers will be facing backward when the train is running.
If you think you might feel dizzy or uncomfortable facing backward, refer to this seat layout when buying your tickets.
There are also 8 seats on every coach that face each other. These seats are best for groups of friends and family.
All the seats are reclinable. They also come with a tray table which you can use to place your laptop or meals.
Amenities and Services
KTM ETS trains provide the following amenities and services on-board.
The bistro in Coach C sells food, snacks, and drinks, perfect for hungry passengers or those who want something to munch on during the ride.
Here’s a list of food items you’ll find:
- Nasi lemak
- Fried rice vermicelli / Fried bee hoon
- Cup noodles
- Milo (chocolate malt drink)
- Hot coffee
The list above might change from time to time.
After paying for your food, you can either bring them to your seat or eat at the small tables and chairs next to the bistro.
Toilets / Washrooms
You can find the toilet and washroom in Coach B and E. They are disabled-friendly and wheelchair-friendly.
Also, the toilets are for unisex use. A janitor will clean them at regular intervals throughout the journey.
Prayer Room (Surau)
There is a prayer room for Muslims in Coach C, just behind the bistro.
All KTM ETS trains have overhead compartment bins where you can store your small and medium-sized luggage pieces.
Additionally, there are luggage racks at both ends of every coach. They are perfect for bigger or heavier luggage pieces.
Things to Note
- Always stand behind the yellow line while waiting for your train at the platform.
- Smoking is not allowed on the train.
- Speak softly in the train and keep the volume of your devices low.
KTM Berhad provides a phone number and email address for passenger inquiries. However, multiple readers reported that nobody replied to the emails they sent to the email address, and nobody picked up the phone when they dialed the phone number.
+60 3 2267 1200
Have Questions About KTM ETS Train Service?
I hope this guide answered all the questions you have about KTM ETS train service.
If you are still confused or have any questions about the train service, please leave a comment below. I will try to answer them as soon as I can.