KTM ETS (Electric Train Service) is a high-speed electric intercity train network running along the west coast of Peninsular Malaysia.

Operated by Keretapi Tanah Melayu Berhad (KTMB), KTM ETS is the fastest train service in Malaysia. Its top speed is around 140 kilometers per hour.

With this guide, I hope to answer all your questions about the train service.

KTM ETS Network

KTM ETS trains run along the same tracks, but different trains have their own starting point, stops and final station.

Routes

The three major routes for KTM ETS trains are:

Key Stations

The most important stations along the routes above are:

  • KL Sentral: The main transportation hub in Kuala Lumpur.
  • Ipoh: A city known for its food, heritage buildings and religious sites.
  • Butterworth: A town in Penang where you can take a ferry to Penang Island or the International Express operated by Thai Railways to Bangkok, Thailand.
  • Padang Basar: A town beside the Malaysia – Thailand border. You can take the Thai Railways’ International Express from here to Bangkok.

Train Schedule / Timetable

You can click on the links below to find the train schedule or timetable for KTM ETS:

Alternatively, you can find the most updated timetable using KTMB E-Ticket System.

KTM ETS Tickets

It is easy to figure out what type of tickets you need, how, and where to buy them.

Coach Classes

Unlike intercity trains in developed countries, KTM ETS does not offer multiple types of seat. Instead, it has different coach classes:

  • ETS Platinum
  • ETS Gold
  • ETS Silver

However, it does not mean that those who are paying more for ETS Platinum will be getting better seats, facilities or service. The features are pretty much the same across the three classes.

The stark difference is the number of stops between the first and final stations as well as ticket prices. ETS Platinum trains make the least stops, and its tickets are the most expensive; ETS Silver trains, on the other hand, make a stop at most of the stations including the ones with small passenger activity.

Regular Ticket Prices

Ticket prices for KTM ETS are straightforward. They consists of two elements:

Base Fare
The fare you pay to get from Station A to Station B which is inclusive of Goods and Services Tax (GST).

The base fares for children is about 50% lesser than adults.

Administrative Charge
A fee of RM2 per ticket if you are buying your tickets online using KTMB E-Ticket System. This administrative fee is not refundable.

Discount Ticket Prices

You qualify for a discount on KTM ETS ticket prices for all coach classes if you fall under one of the categories below:

Senior Citizens

  • Up to 50% discount on ticket prices.
  • For Malaysian citizens who are 60 years old and above.

Individuals with Disabilities

  • Up to 50% discount on ticket prices.
  • For individuals with disabilities registered with Department of Social Welfare.

Retired Government Servants

  • Up to 40% discount on ticket prices.
  • For retired government servants who hold a Malaysian citizenship.

Members of Malaysian Armed Forces

  • Up to 25% discount on ticket prices.
  • For members of Malaysian Armed Forces who are currently in service.

Members of Royal Malaysia Police

  • Up to 25% discount on ticket prices.
  • For members of Royal Malaysia Police who are currently in service.

Information for Ticket Purchase

To purchase a KTM ETS ticket, you need to prepare the following information in advance:

  • Origin / Station of departure.
  • Destination / Station of arrival.
  • Journey date.
  • Coach type.
  • Departure date and time.

If you don’t remember things well, write these details down on a piece of paper or input them into your smartphone. Doing so allows you to confirm the details, and therefore reduce the possibility of mistakes happening when you are buying your tickets.

When to Buy?

You can buy your tickets 30 days before your departure date, but not less than 4 hours before departure.

KTMB may start selling tickets for departure dates around festive seasons like Hari Raya Aidilfitri or Chinese New Year months in advance. If you want to take an ETS train around these periods, be sure to check their website to see if tickets are for sale.

Should I Buy Tickets in Advance?

To avoid disappointment, you should always buy your tickets in advance once you finalized your travel dates.

Tickets for trains departing on weekdays, except for Fridays, do not usually sell out unless there is a festive season such as Hari Raya Aidilfitri, Chinese New Year or Deepavali coming up.

Students and the working class go back to their hometowns, and vice versa on Fridays and Sundays, as well as on the first days and last days of long weekends. As a result, these train tickets will sell out fast once KTMB releases them 30 days before the departure date.

KTMB might release the tickets for those who will be traveling during festive seasons like Hari Raya Aidilfitri, Chinese New Year and Deepavali months in advance. Thus, if you are planning to the take the train during a festive season, pay attention to the announcements that KTMB make on their website.

Where to Buy?

You can buy KTM ETS tickets online or offline, depending on which channel is more convenient for you.

Buy Online

More KTM ETS passengers are buying their tickets online. Some of the benefits of buying online include:

  • More convenient.
  • More options for payment methods.
  • Removes the need for visiting train stations just to buy tickets.

KTMB E-Ticket System and Easybook are two places where you can buy KTM ETS tickets online.

KTMB E-Ticket System

KTMB E-Ticket System is an online system managed by KTMB. It allows passengers to buy their tickets and reprint their tickets online.

You can also use this system to discover the latest schedules and their availability. The system accepts Visa and Mastercard credit cards as well as online bank transfer via maybank2u.com and myBSN.

With KTMB E-Ticket System, you can also buy KTM ETS tickets for senior citizens and individuals with disabilities at discounted prices.

How to Buy KTM ETS Tickets Using KTMB E-Ticket System?

STEP 1: Go to the KTMB E-Ticket System.

STEP 2: Login or Create a New Account

KTMB E-Ticket System Log In / Create New Account

Log in with your username and password if you are an existing user.

Else, enter your details under the “New User? Please Sign In.” section, and click “Sign In”.

STEP 3: Fill in Your Travel Details

Under “New Ticket Reservation”, complete the following details for the “Onward” section:

  • Origin
  • Destination
  • Journey date
  • Train
  • Coach

When selecting your coach class, the system will display the price list for tickets.

You can leave the “Return” section empty if you do not want to buy return tickets for your trip. If you want to buy them, you can fill up the boxes with journey date, train, and coach.

STEP 4: Add Passenger Details

Once you filled in the details about your journey, click on the “Add” button.

Fill in the name of the passenger. Check the box for “Save New Passenger”, so you don’t have to enter the same details again for future purchases.

Select ticket type (ordinary ticket, senior citizen or disabled). Next, enter your identity card (IC) or passport number. You can then choose whether you are buying an adult or a child ticket as well as the gender of the passenger.

STEP 5: Select Your Seat

Click on the “Seat” field, and a window like the one below will pop up.

Choose your coach under “Coach Label”, and a directory of available seats will show up. The system uses a color code to help you identify their availability.

  • Red: Booked seats.
  • Black: Temporary locked because there is a booking in progress.
  • Blue: Available seats.

Click on any of the available seats, and click “Save”.

You should see details of the passenger together with his or her seat number under the “New Ticket Reservation” section.

Repeat Step 4 if you are buying tickets for multiple individuals. You can purchase a maximum of 6 tickets using KTMB E-Ticket System.

STEP 6: Pay for Your Tickets

On the next screen, the system will show you a list of passengers you entered in Step 4. Double check if their details are correct.

Scroll down to see the total price. On the right, you can select a payment method you want to use to pay for your tickets.

Before proceeding, make sure to disable any popup blocker on your browser.

Check the box for “I Agree With KTMB Passenger Terms & Conditions.” and click “Confirm”.

The system will then redirect you to its payment page where you can enter your credit card or banking details. Follow the steps provided to make your payment.

STEP 7: Save or Print Your Tickets

After making the payment, the system will present a copy of the ticket you purchased.

Print or save a copy of it to your smartphone or tablet. The train conductor will inspect it on board.

Easybook

Easybook is a third party website you can use to book train tickets, rental cars, tours, bus tickets, and ferry tickets.

The service does not impose the RM2 administrative charge like KTMB E-Ticket System. On top of this, Easybook accepts more payment methods. You can use the following to pay for your tickets:

  • Visa and Mastercard credit cards.
  • PayPal.
  • Online bank transfers from Malaysian banks.

As the system synchronizes with KTMB’s system, you can also rely on Easybook to find the latest train schedules as well as their availability.

However, you will not be able to buy KTM ETS tickets on Easybook for senior citizens and individuals with disabilities at a discounted price.

How to Buy KTM ETS Tickets Using Easybook?

STEP 1: Go to Easybook

Visit the website, and click on the “Train Ticket” button.

STEP 2: Enter Trip Details

Select if you want to buy tickets for a one-way trip or round trip. Next, enter the following details before clicking on “Search for Train”:

  • Station of departure
  • Destination
  • Departure date
  • Number of people

STEP 3: Select Your Departure Time

Go through the list of results presented. You can click on “More Details” to find out more about price and arrival time.

When you make up your mind, click on the “Select Seats/Berths” button on the right-hand side of your desired departure time.

Selecting a Departure Time on Easybook
Selecting a Departure Time on Easybook

STEP 4: Select Your Seats

A pop up for seat selection will appear. The system uses a color code to help you identify the seats’ availability.

  • Red: Occupied seats.
  • Grey: Available seats.

You can choose to sit in either of the six coaches. Once you picked your coach, click on any of the gray seats to select your desired seats. You can choose up to 6 seats per booking.

When you are satisfied with your selection, click on “Continue”.

STEP 5: Enter Passenger Details

Complete the form. The system will then attach the information to the tickets.

Check the booking summary on the right sidebar to make sure you bought the right tickets.

Scroll down and select your desired payment method. Next, check the box to agree on Easybook’s ticketing policy, enter the word verification, and click “Pay Now”.

STEP 6: Make Your Payment

Easybook will redirect you to their payment processor to process your payment.

Follow the steps on the page to pay for your tickets.

STEP 7: Save or Print Your Tickets

Once you make the payment, the system will produce a ticket.

Print or save it to your smartphone or tablet. The train conductor will inspect it after the train departs.

Buying Tickets at the Counter

Ticket purchases over the counter are usually preferred by passengers who do not have a credit card or access to perform online banking.

For those of you who are staying close to KL Sentral, a KTM Intercity train station or KTM Komuter Stations selling KTM ETS tickets, you can choose to get your tickets over the counter too.

KTM Intercity Train Stations

KTM ETS Ticket Counter at KL Sentral
KTM ETS Ticket Counter at KL Sentral

All KTM Intercity train stations along the west coast of Peninsular Malaysia sell KTM ETS tickets.

Each train station should have a ticket counter. Let the staff manning the ticket counter know about your intention to buy KTM ETS tickets. He or she will then request for the necessary information from you before confirming the purchase.

Selected KTM Komuter Stations

You can also purchase your KTM ETS tickets from the following KTM Komuter stations:

Tanjung Malim Line:

  • Kuala Lumpur
  • Kepong Sentral
  • Sungai Buloh
  • Rawang
  • Batang Kali
  • Kuala Kubu Bharu
  • Tanjung Malim

Seremban Line:

  • Serdang
  • Kajang
  • Seremban
  • Rembau
  • Tampin / Pulau Sebang
  • Batang Melaka
  • Gemas

Port Klang / Pelabuhan Klang Line

  • Subang Jaya
  • Shah Alam
  • Klang
  • Pelabuhan Klang

Batu Caves Line

Just walk up to the counter where they sell KTM Komuter tickets and ask the staffs about KTM ETS tickets.

Amendment of Tickets

You can still amend the details of your tickets such as seat number, date or time of departure at least 24 hours before the departure time indicated on your tickets. However, you can only make a request for amendments at KTM Intercity train stations. The success of these changes also depends on the availability of seats.

To make changes to your tickets, walk up to the counter at a KTM Intercity train station and produce either a valid printed ticket, ticket ID or ticket reference number. There is a minimal charge for amendments. Also, there is no refund if changing your ticket details involves a downgrade to a lower coach class.

Cancellation of Tickets and Refund

You can only cancel a KTM ETS ticket by going to a KTM Intercity train station.

This is a list showing the refunds you are eligible to get depending on how soon you submit your cancellation request:

  • Less than 72 hours before train departure: 50% refund of base fare
  • More than 72 hours before train departure: 75% refund of base fare
  • Less than 4 hours before train departure: No refund

Please note that the refund only covers the base fare. There is no refund policy for administrative and amendment charges.

KTMB will credit the money back to the source of your payment. For example, if you paid for your tickets online using a credit card, then KTMB will reverse the amount within 6 months. If you paid for your tickets in cash, then you will receive the refund on the spot.

Using KTM ETS

In this section, we are going to show you how to take a KTM ETS train, especially if you are a first-timer in using the train service.

Waiting for the Train

There is a waiting room or a waiting area at every train station. This is where you should wait until your train is approaching the station. At the waiting areas or in these rooms, you will find a screen showing you the status of all the incoming trains.

Boarding the Train

When the train you are taking is arriving, the public address (PA) system or the station manager will announce the train number, destination, its departure time together with the platform where the train will stop.

Empty Platform at Bukit Mertajam KTM ETS Station
Empty Platform at Bukit Mertajam KTM ETS Station

Each train has six coaches labeled as A, B, C, D, E, and F. If the train hasn’t arrived yet, you can tell where the coach you are supposed to be seated in will stop by looking at the labels on the floor of the platform.

Depending on the seat number indicated on your ticket, walk to the section of the platform where your coach will stop. If the train is already waiting, then just look for the coach label on the body of the coach. It should be prominent.

Once you boarded the train, look for your seat. You can find the labels for seat number on the overhead luggage compartment. Please sit whenever you can after the train starts to run.

Your Seat

The type of seats and the 2×2 seat arrangement is the same for all KTM ETS coach classes. Half of the seats in a coach face one direction while the other half faces the other direction. This means that some passengers will be facing backward during a trip.

KTM ETS Seats
KTM ETS Seats

Also, there are 8 seats on every coach that face each other. These seats are best for groups of friends and family.

KTM ETS Seats Facing Each Other
KTM ETS Seats Facing Each Other

Your seat is reclinable. It also has a tray table where you can place your laptop or meals during your journey.

Tray Table for Every Seat
Tray Table for Every Seat

Amenities and Services

For every KTM ETS train, you can expect the following amenities and services onboard.

Bistro

If you feel hungry and want to my some food, head over to Coach C where you will find a bistro selling food, snacks, and drinks.

Bistro on a KTM ETS Train
Bistro on a KTM ETS Train

Here is the list of common food items sold by the bistro.

  • Nasi lemak
  • Fried rice vermicelli / Fried bee hoon
  • Sandwiches
  • Cup noodles
  • Milo
  • Coffee
  • Tea

However, the availability of specific food items above changes from time to time.

After paying for your food, you can either eat them at your seat or at the small tables and chairs beside the counter.

Toilets / Washrooms

The location of the toilets or washrooms on the train is in Coach B, and E. Their design is both disabled-friendly and wheelchair-friendly.

The toilets are for unisex use, and a cleaner will clean them at regular intervals throughout the journey.

Prayer Room (Surau)

On all KTM ETS trains, there is a prayer room for Muslims in Coach C, just behind the bistro.

Luggage Storage

KTM ETS trains have large overhead compartment bins where you can store your small and medium-sized luggage.

Additionally, there is a luggage rack on both ends of each coach. These racks are best for bigger luggage which you will have difficulty placing them near to where you sit.

Things to Note

  • Always stand behind the yellow line on the platform while waiting for the arrival of your train.
  • Smoking is not allowed on the train.

Contact Information

Each train station has a dedicated email address and phone number as listed on this page. However, your calls are unlikely to get picked up, and emails will not get an answer.

Website
http://www.ktmb.com.my/ktmb/index.php?r=portal/index

Have Questions About KTM ETS Train Service?

I hope this KTM ETS guide is useful for you.

If you are confused or have any questions about the train service, please leave a comment below. I will try to answer them within 24 hours.

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Wayne Liew
Wayne fell in love with traveling and every aspect of it when he traveled to Singapore in 2013. He is a newbie when it comes to traveling and he loves chatting with other travelers to learn from their experiences. Are you a traveler? Let's connect!

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      • Thanks.
        Another question – Do i need to prebook the ferry from Kuala perlis to Langkawi? If yes, how much time does it take from Arau train station to Kuala Perlis Ferry Terminal? Is there bus/ taxis easily available from Arau to Kuala Perlis?

        • Hi Johnson, you don’t need to prebook the ferry from Kuala Perlis to Langkawi. Tickets don’t usually sell out. You can take a taxi from Arau to Kuala Perlis Ferry Terminal as there will be many of them waiting at the KTM Station.

  1. HI Wayne, i wanna ask if the seat that facing each other whether in the Platinum or Gold, is it the same row as you provided in the replies before? im currently planning to book a seat for a group of 4, from KL – Butterworth Return. and wanted to buy a seat that facing each other instead if normal one.
    Thank you in advance

    • Hi aza, the seat arrangements are the same for both ETS Gold and ETS Platinum, unless KTM decides to swap where the trains and seats are facing on certain rare occasions.

  2. Hi wayne ..
    May i know if it is possible if i wanna use the ktmb i card for student when i book the ticket online ??

    Thankz 😊

    • Hi Micky, thank you for asking a question about KTM ETS.

      Yes, it is possible for you to use the KTMB i-Card for Student when you book the ticket online. Just make sure you have the card with you when you are boarding the train. The conductor might want to check it. 🙂

  3. Wayne,
    Am trying (unsuccesfully) to book two OW tickets KL Sentral to Gemas and separate tickets from there onto JB Sentral on 14 July. (Assume this is correct method as seems impossible to pull up anything direct KL Sentral to JB Sentral.) On the Easycom site, I can select seats but when I get to the pay by cc. section (with popup blocker disabled), it invariably says my selected seats are not available and to choose others. When I do this the same problem occurs. Thought perhaps as I am not in the 30 day window that could be the problem, but when I try a dummy booking within the 30 day period the same problem occurs. On the KTMB e-ticket system, it says one cannot select seats, period.

    Can you please advise what I am doing wrong, and alternative, perhaps recommend a travel agency in Kuala Lumpur I can contact to arrange this for me?

    Many thanks in advance for your help!

    • Hi P E Smith, it could be a temporary glitch. I tried to go through the process of booking KL Sentral to Gemas, and Gemas to JB Sentral tickets for July 14, using KTMB’s e-ticket system. I managed to select seats, and reached the page asking for credit card information.

      It could be a temporary glitch at KTMB’s end when you were performing the booking. Can you please try again to see if it works?

  4. hi Wayne,

    Thanks for your useful information.
    Kindly seek your advice if following seat is facing forward (North)?
    From KL to Butterworth (ETS Gold).
    Coach E
    Row 8 – 12

    Thanks

    • Hi Ling, only Row 1 to 8 in Coach E is facing North.

      Please note that this is only accurate as of the date I last took the train, which was in May 2017.

  5. Hey Wayne, nice detailed write up from A-Z about ETS services. Two thumbs up to you.
    I have all the info i need now. THANKS man!

    • Hey Akmal, I’m glad that you find the guide useful. Let me know if you see any room for improvement as well. I always try to make sure the guide is useful for travelers who are planning to take the ETS train. 🙂

  6. Hi,

    Im trying to buy tickets online from Gemas to Butterworth but its not possible online. Can I buy Gemas to Padang Besar instead and just stop at Butterworth? I assume trains stop every intermediate stations right?

    KC

    • Hi KC, unlike the old trains, KTM ETS trains do not stop at every station. To go from Gemas to Padang Besar, you will need to first take a train to KL Sentral, before switching to another train to go from KL Sentral to Butterworth. Hope this helps.

  7. Hi.

    I would like to know if it is necessary to make reservation if I were to take the KTM ETS Train from KL Sentral to Singapore?

    Please advice.

    Thanks

    • Hi Erica, KL Sentral to Singapore is a very popular route, especially during the start and end of weekends. I would advise you to make a reservation at least 2 weeks before your departure date.

  8. Hi, Wayne.

    I just bought KTM tickets from easybook recently.

    The schedule on website showed departure time 4:45pm, but after making the payment, booking summary showing departure time 4:45am. And I didn’t realised that until I reached the KTM counter at 4pm.

    Is there anything that I can do to get my refund?

  9. Hi Wayne,

    I will travel alone from Butterworth ETS station to Taiping. May i know is it we have to put our belongings on the luggage rack?
    Can i buy another seat beside me just for my bagpack and laptop bag?
    Kindly advice.
    Thank you in advance! 🙂

    Jenny

    • Also, for the seat, how can i know which seat is facing forward and which is facing backward? As i’m worry i will have motion sickness…(it always happen when i’m sitting in a car or bus) 🙁
      Appreciated your help 🙂

      Jenny

      • Here you go. Keep in mind that it may differ or change depending on the type of trains used.

        Coach A

        • Seats Facing South (Singapore): Row 1 to 8
        • Seats Facing North (Thailand): Row 9 to 13
        • Seats Facing Each Other: Row 14 and 15

        Coach B

        • Seats Facing South (Singapore): Row 1 to 8
        • Seats Facing North (Thailand): Row 9 to 12, and 15
        • Seats Facing Each Other: Row 13 and 14

        Coach C

        • Seats Facing South (Singapore): Row 1 to 7
        • Seats Facing North (Thailand): Row 8 and 9
        • Seats Facing Each Other: Row 10 and 11

        Coach D

        • Seats Facing South (Singapore): Row 7 to 11
        • Seats Facing North (Thailand): Row 3 to 6
        • Seats Facing Each Other: Row 1 and 2

        Coach E

        • Seats Facing South (Singapore): Row 9 to 12, and 15
        • Seats Facing North (Thailand): Row 1 to 8
        • Seats Facing Each Other: Row 13 and 14

        Coach F

        • Seats Facing South (Singapore): Row 9 to 13
        • Seats Facing North (Thailand): Row 1 to 8
        • Seats Facing Each Other: Row 14 and 15

        I will include the above in the guide soon. Thanks for asking this question, Jenny. 🙂

        • Hi, is this for ETS Gold?

          I just called KTM, looks like the seat arrangement they mentioned is totally opposite from what you mentioned… 🙁 I am travelling from Parit Buntar to Padang Besar and looking for seat facing forward (towards North)

          • Hi Kumar, yes, this is for KTM ETS Gold. The seating arrangement is still correct when I took the train last month. I will update accordingly if it has already changed. Since you have the official response from KTM, I would follow what the arrangement that they mentioned. 🙂

    • Hi Jenny, you can consider using the overhead luggage compartment (like the ones on airplanes) to store your backpack and laptop bags. If you want to, you can buy another seat beside you for your bags, but I don’t think it’s worth it since you can use the overhead luggage compartment. 🙂

  10. Hi Wayne, what’s the different between the coaches labelled A to F?
    Which are the seats that face each other? I am planning a trip to KL for 4 people.
    I like your written guide very much, really informative.

    Thank you.

    • Thank you for your kind words, Jassyz.

      Here are the seats facing each other:
      Coach A: Row 14 and 15.
      Coach B: Row 13 and 14.
      Coach C: Row 10 and 11.
      Coach D: Row 1 and 2.
      Coach E: Row 13 and 14.
      Coach F: Row 14 and 15.

      Of course, I am basing the above based on the information I found online, corroborated with my own experience of taking KTM ETS trains. KTM may alter seat arrangements or labels without prior notice. Thus, there might be a small chance of the information above being inaccurate. Hope you understand. 🙂

      Coach B and E is where the toilets are. Coach C is where the bistro and prayer room is located, while Coach D is where you can find the toilet with facilities for the disabled.

      Let me know if you have more questions! 😀

    • Hi Ellie, there is no specific limits provided by KTM. Any luggage should be find as long as you can carry it down a flight of stairs. 🙂

  11. Hey Wayne, I am really excited to travel through this train….Is there any fixed measurement of carrying weight in luggage ?

  12. hi wayne,
    i would like to ask you that can i drop off at any station i would like? example, i bought ticket from Gemas to KL Sentral but i want to drop off at TBS Train station..would i be allow to exit the train station at TBS Train station? Thanks wayne

    • Hi Kian Chew. Thank you for leaving a comment. From my experience of taking KTM ETS trains, the conductor only checks your ticket on board. Nobody checks your ticket at the exit of the station. 🙂

    • Hi Mason, I think it’s better if you can direct this question directly to KTM’s counter staffs. I don’t think their luggage rack can hold a large-sized LCD monitor. Even if it does, people might end up stacking their luggage on top of your monitor.

  13. Hi, my ktm ets is at 9:30pm tonight. I’m wondering if there’s any seat left for today’s journey on an earlier time? Or do I need to contact the ktm office at kl sentral for that? If yes, can I have the number to the person in charge pls?

    • Hi Kandalam, the age range for children tickets is from 4 to 12 years old. Since your child is just turning 4, you don’t need to purchase a ticket unless it is more convenient for you if he or she has a place to sit.

    • Hi Chang. Unfortunately, I cannot provide a solid answer for this question. During my last train ride, Coach A faces the south. This may or may not change. I will try to pay attention to this during my next train ride.

  14. This is such a wonderful thread! Extremely informative and useful. I am going to try buy ticket online and test out the ETS. Anyway I have a question. I read on the EasyBook website saying “I agree on Easybook’s ticketing policy. Please be at the pick-up point at least 30 minutes before scheduled departure.” – I just want to be sure – DO I still have to go to the counter to get a printout of the actual ticket? Or do I just board the train right away, once online payment done and printout at home?

    And also, is it really no much difference between Platinum and Gold?
    Thanks!

    • Hi John, I always travel with just the ticket on my phone. However, during my most recent trip back to Bukit Mertajam, I went to ask the lady manning the reception counter at the KTM ETS ticketing area at KL Sentral, and she recommended me to get a printout. On the train, the conductor will just mark their records after they checked your tickets (printout or digital). They do not do anything to your ticket, so I think you’ll be fine even if the ticket is on your phone.

      And yes, there is not many differences in terms of facilities between Platinum and Gold.

        • Hi Lainie, thank you for your question about KTM ETS.

          I recommend saving the PDF file to your phone because when you take a snapshot from the screen, some important information that the train conductor wants to look for might be missing or blurry.

          Enjoy the train ride! 🙂

  15. I’d like to go from Arau to Kl by either gold/platinum ets. at febr. 11

    What abour my bicycle? Do I have to pay an extra charge? How much? How to pay (online)?

    As far as I can see I only can book the train ticket.

    Many thanks for answering.

  16. Thanks so much for creating this very informative page. I am wanting to travel to Malaysia and didn’t know how to get around and couldn’t find any information on the train service. You have provided a very detailed but simple run down. I had not even thought about the fact my luggage straight from the airport will not fit near where I sit and that I have to book in advance for a ride to Ipoh.

    • Hey Edna, I am glad that you find the information useful. Let me know if you get stuck with the planning of your Malaysia trip. I would love to help. 🙂