KTM ETS Train in Malaysia: The Ultimate Guide

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KTM ETS Train in Malaysia: The Ultimate Guide

KTM ETS (Electric Train Service) is a high-speed electric intercity train network running along the west coast of Peninsular Malaysia.

Operated by Keretapi Tanah Melayu Berhad (KTMB), trains under the KTM ETS network have a top speed of around 140 kilometers per hour.

With this guide, I hope to answer all your questions about the train service.

KTM ETS Network

KTM ETS trains run along the same tracks, but different trains have their own starting point, stops and final station.

Routes

The three major routes for KTM ETS trains are:

Key Stations

The most important stations along the routes above are:

  • KL Sentral: The main transportation hub in Kuala Lumpur.
  • Ipoh: A city known for its food, heritage buildings and religious sites.
  • Butterworth: A town in Penang where you can take a ferry to Penang Island or the International Express operated by Thai Railways to Bangkok, Thailand.
  • Padang Basar: A town beside the Malaysia – Thailand border. You can take the Thai Railways’ International Express from here to Bangkok.

Train Schedule / Timetable

You can click on the links below to find the train schedule or timetable for KTM ETS:

Alternatively, you can find the most updated timetable using KTMB E-Ticket System.

KTM ETS Tickets

It is easy to figure out what type of tickets you need, how, and where to buy them.

Coach Classes

Unlike intercity trains in developed countries, KTM ETS does not offer multiple types of seat. Instead, it has different coach classes:

  • ETS Platinum
  • ETS Gold
  • ETS Silver

However, it does not mean that those who are paying more for ETS Platinum will be getting better seats, facilities or service. The features are pretty much the same across the three classes.

The stark difference is the number of stops between the first and final stations as well as ticket prices. ETS Platinum trains make the least stops, and its tickets are the most expensive; ETS Silver trains, on the other hand, make a stop at most of the stations including the ones with small passenger activity.

Regular Ticket Prices

Ticket prices for KTM ETS are straightforward. They consists of two elements:

Base Fare
The fare you pay to get from Station A to Station B which is inclusive of Goods and Services Tax (GST).

The base fares for children is about 50% lesser than adults.

Administrative Charge
A fee of RM2 per ticket if you are buying your tickets online using KTMB E-Ticket System. This administrative fee is not refundable.

Discount Ticket Prices

You qualify for a discount on KTM ETS ticket prices for all coach classes if you fall under one of the categories below:

Senior Citizens

  • Up to 50% discount on ticket prices.
  • For Malaysian citizens who are 60 years old and above.

Individuals with Disabilities

  • Up to 50% discount on ticket prices.
  • For individuals with disabilities registered with Department of Social Welfare.

Retired Government Servants

  • Up to 40% discount on ticket prices.
  • For retired government servants who hold a Malaysian citizenship.

Members of Malaysian Armed Forces

  • Up to 25% discount on ticket prices.
  • For members of Malaysian Armed Forces who are currently in service.

Members of Royal Malaysia Police

  • Up to 25% discount on ticket prices.
  • For members of Royal Malaysia Police who are currently in service.

Information for Ticket Purchase

To purchase a KTM ETS ticket, you need to prepare the following information in advance:

  • Origin / Station of departure.
  • Destination / Station of arrival.
  • Journey date.
  • Coach type.
  • Departure date and time.

If you don’t remember things well, write these details down on a piece of paper or input them into your smartphone. Doing so allows you to confirm the details, and therefore reduce the possibility of mistakes happening when you are buying your tickets.

When to Buy?

You can buy your tickets 30 days before your departure date, but not less than 4 hours before departure.

KTMB may start selling tickets for departure dates around festive seasons like Hari Raya Aidilfitri or Chinese New Year months in advance. If you want to take an ETS train around these periods, be sure to check their website to see if tickets are for sale.

Should I Buy Tickets in Advance?

To avoid disappointment, you should always buy your tickets in advance once you finalized your travel dates.

Tickets for trains departing on weekdays, except for Fridays, do not usually sell out unless there is a festive season such as Hari Raya Aidilfitri, Chinese New Year or Deepavali coming up.

Students and the working class go back to their hometowns, and vice versa on Fridays and Sundays, as well as on the first days and last days of long weekends. As a result, these train tickets will sell out fast once KTMB releases them 30 days before the departure date.

KTMB might release the tickets for those who will be traveling during festive seasons like Hari Raya Aidilfitri, Chinese New Year and Deepavali months in advance. Thus, if you are planning to the take the train during a festive season, pay attention to the announcements that KTMB make on their website.

Where to Buy?

You can buy KTM ETS tickets online or offline, depending on which channel is more convenient for you.

Buy Online

More KTM ETS passengers are buying their tickets online. Some of the benefits of buying online include:

  • More convenient.
  • More options for payment methods.
  • Removes the need for visiting train stations just to buy tickets.

KTMB E-Ticket System and Easybook are two places where you can buy KTM ETS tickets online.

KTMB E-Ticket System

KTMB E-Ticket System is an online system managed by KTMB. It allows passengers to buy their tickets and reprint their tickets online.

You can also use this system to discover the latest schedules and their availability. The system accepts Visa and Mastercard credit cards as well as online bank transfer via maybank2u.com and myBSN.

With KTMB E-Ticket System, you can also buy KTM ETS tickets for senior citizens and individuals with disabilities at discounted prices.

How to Buy KTM ETS Tickets Using KTMB E-Ticket System?

STEP 1: Go to the KTMB E-Ticket System.

STEP 2: Login or Create a New Account

KTMB E-Ticket System Log In / Create New Account

Log in with your username and password if you are an existing user.

Else, enter your details under the “New User? Please Sign In.” section, and click “Sign In”.

STEP 3: Fill in Your Travel Details

Under “New Ticket Reservation”, complete the following details for the “Onward” section:

  • Origin
  • Destination
  • Journey date
  • Train
  • Coach

When selecting your coach class, the system will display the price list for tickets.

You can leave the “Return” section empty if you do not want to buy return tickets for your trip. If you want to buy them, you can fill up the boxes with journey date, train, and coach.

STEP 4: Add Passenger Details

Once you filled in the details about your journey, click on the “Add” button.

Fill in the name of the passenger. Check the box for “Save New Passenger”, so you don’t have to enter the same details again for future purchases.

Select ticket type (ordinary ticket, senior citizen or disabled). Next, enter your identity card (IC) or passport number. You can then choose whether you are buying an adult or a child ticket as well as the gender of the passenger.

STEP 5: Select Your Seat

Click on the “Seat” field, and a window like the one below will pop up.

Choose your coach under “Coach Label”, and a directory of available seats will show up. The system uses a color code to help you identify their availability.

  • Red: Booked seats.
  • Black: Temporary locked because there is a booking in progress.
  • Blue: Available seats.

Click on any of the available seats, and click “Save”.

You should see details of the passenger together with his or her seat number under the “New Ticket Reservation” section.

Repeat Step 4 if you are buying tickets for multiple individuals. You can purchase a maximum of 6 tickets using KTMB E-Ticket System.

STEP 6: Pay for Your Tickets

On the next screen, the system will show you a list of passengers you entered in Step 4. Double check if their details are correct.

Scroll down to see the total price. On the right, you can select a payment method you want to use to pay for your tickets.

Before proceeding, make sure to disable any popup blocker on your browser.

Check the box for “I Agree With KTMB Passenger Terms & Conditions.” and click “Confirm”.

The system will then redirect you to its payment page where you can enter your credit card or banking details. Follow the steps provided to make your payment.

STEP 7: Save or Print Your Tickets

After making the payment, the system will present a copy of the ticket you purchased.

Print or save a copy of it to your smartphone or tablet. The train conductor will inspect it on board.

Easybook

Easybook is a third party website you can use to book train tickets, rental cars, tours, bus tickets, and ferry tickets.

The service does not impose the RM2 administrative charge like KTMB E-Ticket System. On top of this, Easybook accepts more payment methods. You can use the following to pay for your tickets:

  • Visa and Mastercard credit cards.
  • PayPal.
  • Online bank transfers from Malaysian banks.

As the system synchronizes with KTMB’s system, you can also rely on Easybook to find the latest train schedules as well as their availability.

How to Buy KTM ETS Tickets Using Easybook?

STEP 1: Go to Easybook

Visit the website, and click on the “Train Ticket” button.

STEP 2: Enter Trip Details

Select if you want to buy tickets for a one-way trip or round trip. Next, enter the following details before clicking on “Search for Train”:

  • Station of departure
  • Destination
  • Departure date
  • Number of people

STEP 3: Select Your Departure Time

Go through the list of results presented. You can click on “More Details” to find out more about price and arrival time.

When you make up your mind, click on the “Select Seats/Berths” button on the right-hand side of your desired departure time.

Selecting a Departure Time on Easybook
Selecting a Departure Time on Easybook

STEP 4: Select Your Seats

A pop up for seat selection will appear. The system uses a color code to help you identify the seats’ availability.

  • Red: Occupied seats.
  • Grey: Available seats.

You can choose to sit in either of the six coaches. Once you picked your coach, click on any of the gray seats to select your desired seats. You can choose up to 6 seats per booking.

When you are satisfied with your selection, click on “Continue”.

STEP 5: Enter Passenger Details

Complete the form. The system will then attach the information to the tickets.

Check the booking summary on the right sidebar to make sure you bought the right tickets.

Scroll down and select your desired payment method. Next, check the box to agree on Easybook’s ticketing policy, enter the word verification, and click “Pay Now”.

STEP 6: Make Your Payment

Easybook will redirect you to their payment processor to process your payment.

Follow the steps on the page to pay for your tickets.

STEP 7: Save or Print Your Tickets

Once you make the payment, the system will produce a ticket.

Print or save it to your smartphone or tablet. The train conductor will inspect it after the train departs.

Buying Tickets at the Counter

Ticket purchases over the counter are usually preferred by passengers who do not have a credit card or access to perform online banking.

For those of you who are staying close to KL Sentral, a KTM Intercity train station or KTM Komuter Stations selling KTM ETS tickets, you can choose to get your tickets over the counter too.

KTM Intercity Train Stations

KTM ETS Ticket Counter at KL Sentral
KTM ETS Ticket Counter at KL Sentral

All KTM Intercity train stations along the west coast of Peninsular Malaysia sell KTM ETS tickets.

Each train station should have a ticket counter. Let the staff manning the ticket counter know about your intention to buy KTM ETS tickets. He or she will then request for the necessary information from you before confirming the purchase.

Selected KTM Komuter Stations

You can also purchase your KTM ETS tickets from the following KTM Komuter stations:

Tanjung Malim Line:

  • Kuala Lumpur
  • Kepong Sentral
  • Sungai Buloh
  • Rawang
  • Batang Kali
  • Kuala Kubu Bharu
  • Tanjung Malim

Seremban Line:

  • Serdang
  • Kajang
  • Seremban
  • Rembau
  • Tampin / Pulau Sebang
  • Batang Melaka
  • Gemas

Port Klang / Pelabuhan Klang Line

  • Subang Jaya
  • Shah Alam
  • Klang
  • Pelabuhan Klang

Batu Caves Line

Just walk up to the counter where they sell KTM Komuter tickets and ask the staffs about KTM ETS tickets.

Amendment of Tickets

You can still amend the details of your tickets such as seat number, date or time of departure at least 24 hours before the departure time indicated on your tickets. However, you can only make a request for amendments at KTM Intercity train stations. The success of these changes also depends on the availability of seats.

To make changes to your tickets, walk up to the counter at a KTM Intercity train station and produce either a valid printed ticket, ticket ID or ticket reference number. There is a minimal charge for amendments. Also, there is no refund if changing your ticket details involves a downgrade to a lower coach class.

Cancellation of Tickets and Refund

You can only cancel a KTM ETS ticket by going to a KTM Intercity train station.

This is a list showing the refunds you are eligible to get depending on how soon you submit your cancellation request:

  • Less than 72 hours before train departure: 50% refund of base fare
  • More than 72 hours before train departure: 75% refund of base fare
  • Less than 4 hours before train departure: No refund

Please note that the refund only covers the base fare. There is no refund policy for administrative and amendment charges.

KTMB will credit the money back to the source of your payment. For example, if you paid for your tickets online using a credit card, then KTMB will reverse the amount within 6 months. If you paid for your tickets in cash, then you will receive the refund on the spot.

Using KTM ETS

In this section, we are going to show you how to take a KTM ETS train, especially if you are a first-timer in using the train service.

Waiting for the Train

There is a waiting room or a waiting area at every train station. This is where you should wait until your train is approaching the station. At the waiting areas or in these rooms, you will find a screen showing you the status of all the incoming trains.

Boarding the Train

When the train you are taking is arriving, the public address (PA) system or the station manager will announce the train number, destination, its departure time together with the platform where the train will stop.

Empty Platform at Bukit Mertajam KTM ETS Station
Empty Platform at Bukit Mertajam KTM ETS Station

Each train has six coaches labeled as A, B, C, D, E, and F. If the train hasn’t arrived yet, you can tell where the coach you are supposed to be seated in will stop by looking at the labels on the floor of the platform.

Depending on the seat number indicated on your ticket, walk to the section of the platform where your coach will stop. If the train is already waiting, then just look for the coach label on the body of the coach. It should be prominent.

Once you boarded the train, look for your seat. You can find the labels for seat number on the overhead luggage compartment. Please sit whenever you can after the train starts to run.

Your Seat

The type of seats and the 2×2 seat arrangement is the same for all KTM ETS coach classes. Half of the seats in a coach face one direction while the other half faces the other direction. This means that some passengers will be facing backward during a trip.

KTM ETS Seats
KTM ETS Seats

Also, there are 8 seats on every coach that face each other. These seats are best for groups of friends and family.

KTM ETS Seats Facing Each Other
KTM ETS Seats Facing Each Other

Your seat is reclinable. It also has a tray table where you can place your laptop or meals during your journey.

Tray Table for Every Seat
Tray Table for Every Seat

Amenities and Services

For every KTM ETS train, you can expect the following amenities and services onboard.

Bistro

If you feel hungry and want to my some food, head over to Coach C where you will find a bistro selling food, snacks, and drinks.

Bistro on a KTM ETS Train
Bistro on a KTM ETS Train

Here is the list of common food items sold by the bistro.

  • Nasi lemak
  • Fried rice vermicelli / Fried bee hoon
  • Sandwiches
  • Cup noodles
  • Milo
  • Coffee
  • Tea

However, the availability of specific food items above changes from time to time.

After paying for your food, you can either eat them at your seat or at the small tables and chairs beside the counter.

Toilets / Washrooms

The location of the toilets or washrooms on the train is in Coach B, and E. Their design is both disabled-friendly and wheelchair-friendly.

The toilets are for unisex use, and a cleaner will clean them at regular intervals throughout the journey.

Prayer Room (Surau)

On all KTM ETS trains, there is a prayer room for Muslims in Coach C, just behind the bistro.

Luggage Storage

KTM ETS trains have large overhead compartment bins where you can store your small and medium-sized luggage.

Additionally, there is a luggage rack on both ends of each coach. These racks are best for bigger luggage which you will have difficulty placing them near to where you sit.

Things to Note

  • Always stand behind the yellow line on the platform while waiting for the arrival of your train.
  • Smoking is not allowed on the train.

Contact Information

Each train station has a dedicated email address and phone number as listed on this page. However, your calls are unlikely to get picked up, and emails will not get an answer.

Website
http://www.ktmb.com.my/ktmb_ui/

Have Questions About KTM ETS Train Service?

I hope this KTM ETS guide is useful for you.

If you are confused or have any questions about the train service, please leave a comment below. I will try to answer them within 24 hours.

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  1. Hi, I would like to ask the cancellation of ticket. According to the terms and conditions of cancellation, passenger must produce a valid printed ticket or ticket ID or ticket reference and to get with the IC or passport. So, can we do the refund on counter without the printed ticket but ticket ID?

  2. i purchased ETS ticket thru online as guest and i notice that i can’t print it because using guest acc. My question is, can i go to the ETS station and print my ticket a day before departure? Because the train departure was on 6a.m.

  3. Hey, I purchased return ETS tix from KLSentral to Sg Petani, but I want to change my seat not facing each other (I choose wrong seat through the apps – after 13 still got till 20 seat?).

    But now currently I’m in Sg Petani. How can I do so? Is it by going to nearest ETS station even in SP , can I change my seating from here or in KL ?

  4. May I know how can I get into the waiting area? Is there anything that I need to show when I pass through the checking ticket gate like touch and go etc? The waiting area that you mention is the same as those for the short distance ktm waiting area?

    • Hi Ivy, you will need to show the personnel your ticket, either the hard copy or the digital copy on your phone before you will be allowed to the platform. It is not very strict though. And yes, the waiting areas are the same.

    • Hi Wan Syukriah, yes it is possible up to 24 hours before the departure time of your existing ticket. Just proceed to the nearest KTM ETS station. You’ll need to top up for the extra cost of platinum class tickets.

  5. HI, I bought train ticket online and already pay for the ticket. But the transaction is failed. I also received a message from bank indicated that the money had been deducted. I also received an email that the booking is unsuccessful with refund process. The process ask to click on Manage Booking > Refund. But when i click the manage booking, there’s only successful ticket and no unsuccessful ticket shown to i refund. what am i supposed to do in order for me to get back my money?
    Thank you in advance.

    • Hi Chepin, thank you for your question. You will need to take the KTM ETS train from KL Sentral to Gemas, before taking a KTM Intercity train from Gemas to JB Sentral. You can book both of these tickets online. However, please allow a couple of hours for transfers because you might experience a delay with the KTM ETS train’s arrival at the Gemas station.

  6. HI, I bought train ticket online and already pay for the ticket. But when I checked the booking history, there is no ticket there. I also received a message from bank indicated that the money had been deducted. So what am i supposed to do in order for me to trace back my ticket?
    Thank you in advance.

    • Hi Nadrah, it is a pretty common problem among our readers. All you need to do is to bring your IC to the nearest KTM ETS station, and they should be able to retrieve your ticket for you.

    • Hi Evin, there is no maximum weight. Do note that at some stations, you will need to carry your luggage up or down a long flight of stairs. As long as you can manage the weight of your luggage pieces, you’re good to bring them onto the train.

    • Hi Serene, please bring the ticket and IC to the nearest KTM ETS station. They will be able to help and recommend next steps. I don’t think it should be a problem if it is a minor misspelling and the IC number is correct, but it’s always better to check.

  7. Hi. Thanks for your ETS info sharing. Well info.

    *However, you will not be able to buy KTM ETS tickets on Easybook for senior citizens and individuals with disabilities at a discounted price.

    By the way, the Easybook actually allowed discount for Senior Citizens, Children, Student and OKU. You can find it in Enter Passenger Details.

    Thanks.

  8. Fantastic detail of information. Thank you. I want to book for 21 December but too early yet. Can you tell me whether we can tell from the seat numbering which seats face forward?

    • Hi Diana, yes, you might want to check some time later.

      Here is the seating plan based on my most recent ride:

      Coach A

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 13
      • Seats Facing Each Other: Row 14 and 15

      Coach B

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 12, and 15
      • Seats Facing Each Other: Row 13 and 14

      Coach C

      • Seats Facing South (Singapore): Row 1 to 7
      • Seats Facing North (Thailand): Row 8 and 9
      • Seats Facing Each Other: Row 10 and 11

      Coach D

      • Seats Facing South (Singapore): Row 7 to 11
      • Seats Facing North (Thailand): Row 3 to 6
      • Seats Facing Each Other: Row 1 and 2

      Coach E

      • Seats Facing South (Singapore): Row 9 to 12, and 15
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 13 and 14
  9. Hello,

    Thank you for the information.
    If I bought my train ticket from Butterworth ktm to Kuala Lumpur, is it possible for me to board the train from Bukit Mertajam ktm instead without making changes to my tickets?

    • Hi Jiaa Qi, in that case, you will need to bring your IC to the nearest KTM ETS station to check. For future purcahses, I high recommend creating an account with the KTM ETS reservation website, and do not checkout as guest. Several readers have reported the same problem.

      Alternatively, you can book your tickets through BusOnlineTicket.com.

  10. Hello Wayne,

    Your site is very helpful for firs time travelers, thanks for taking time to help out.
    Would you have the latest seating info for the ETS Platinum train from KL Sentral to Butterworth (11:25AM), we would like to purchase North facing seats, also which Coach is the first car heading North?

    Thank you!

    • Hi Frank, thank you for your kind words.

      For seating info, I can only provide one that’s based on my latest ride, and here it is:

      Coach A

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 13
      • Seats Facing Each Other: Row 14 and 15

      Coach B

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 12, and 15
      • Seats Facing Each Other: Row 13 and 14

      Coach C

      • Seats Facing South (Singapore): Row 1 to 7
      • Seats Facing North (Thailand): Row 8 and 9
      • Seats Facing Each Other: Row 10 and 11

      Coach D

      • Seats Facing South (Singapore): Row 7 to 11
      • Seats Facing North (Thailand): Row 3 to 6
      • Seats Facing Each Other: Row 1 and 2

      Coach E

      • Seats Facing South (Singapore): Row 9 to 12, and 15
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 13 and 14

      Coach F is the first coach facing North.

  11. This website is very detailed and helpful!
    I have a question. I’m trying to book a train from KL Central to Bangi Station (destination to KUIS, Selangor) but the station doesn’t show up when I try to book online. Do you know why is this? or alternatively, do you know any KTM station that is near to KUIS?

  12. Hi thank you for great website. I already buy a ticket at website but after date I found that my date to goes Batu gajah are wrong can I change a date?

    • Hi Sabrina, thank you for the compliment. You can only change the date of departure by going to the nearest KTM ETS station. A change can only be made up until 24 hours before the departure time on your current ticket, and it is also subject to the seat availability of your desired departure time.

  13. I a wheelchair user, intend to travel.to padang besar , i sit on seat on the ETS when the journey start or i park my wheelchair at a spot located for me? Easy access to toilet for wheelchair?

    • Hi Chuah, thank you for your question. You will probably have to sit on a seat from what I observed. You can double-confirm this when buying tickets at the counter. And yes, the toilets are wheelchair-friendly.

  14. Hi,my name is farhana.student from faculty of engineering and built environment.I were assigned on a project related to public transport which is ets.so I would like to ask a few question regarding ets services.so I would like to interview the ets staff just a few questionn.may I have a contact number whom I can reach or contact?

  15. Hi Wayne,
    Thanks for such detail information.
    However i notice there aren’t anyone who faced a similar problem like mine so hence i am seeking your kind assistance.
    I purchased two tickets on 21/10/2108 online via my desktop. While payment was confirmed made (by the bank, when I contacted them), no tickets were ever issued!
    I went to the Ipoh train station the next day (yesterday) to show them the printed “Server Error” note.
    They just gave me a number KTM careline 03-22671200 without assisting me in anywhere whatsoever. No matter what I say to them (that I actually have tried calling but no one pick up the phone); the counter staff just say :Cuba lagi”
    This isn’t right. I feel I am being robbed of my money, regardless of the small amount.

    I can’t even email as their website has none for querries.
    Please help.
    Thank.

    • You can only make the change at the ticket counter 24 hours before your time of departure. The success of the change is also dependent on the availability of the ticket for your new destination.

  16. Hi, thank you for the great website. I booked a ticket online and on the order summary it says: Please check in at the counter 90 min before departure.
    What exactly is meant by that? Do you really need to be that much in advance at the station or can you get your ticket the day before already? In Europe, 20min in advance is usally more than enough so 90min seems outrageously long.

    • Hi Julien, if you have the ticket confirmation printed or have it on your phone, you can be at the station 10 to 15 minutes before. Trains depart right on time, sometimes later.

      If you need to print your ticket at the counter, then you’ll have to be there much earlier because of the possible queue that might happen during peak seasons.

  17. Hi wayne,
    I want to book tickets traveling from Sg Buloh to Sg Petani.
    Based on the ktmb online ticketing page, there is no more seat facing each other/did not show in the seating layout? Is it true? Currently they are using coach A-F.
    Also the online ticketing page experiencing some error while we want to book the ticket.
    Thanks

    • Hi Sukrey, the seat layout may differ if KTM is using a different train model. Do you mind sharing the train number together with the coach number that you are looking at, so I can verify the accuracy?

      If you are facing difficulty with KTM’s own ticketing page, you can try booking using BusOnlineTicket.com (my review).

  18. I have cancel the booking ticket at KTM counter since 18/1/18, but until now I still get my refund, how to I check the refund status?

  19. Hi Wayne, I have purchased the ticket with normal price, where in fact I just applied for the student card and there is cheaper ticket for those student cardholder. In this case, can I get any refund on this? And is there any rayuan can apply for this case?

      • Hi Wayne, great and informative stuff here…thanks

        On bringing a bicycle on the train, are there any specific type of bikes that can be brought in? I am using a roadbike by the way.

        I called the Helpline yesterday and was informed no bikes allowed..

        I am planning a tour, ending in Ipoh and it would really be great if ETS allows to carry roadbikes.

        Appreciate your advice. Thanks

  20. Hi Wayne. I would Iike to travel from Seremban to Gemas on this coming Thursday. Please confirm if I can catch the direct train from the Seremban Train Station to Gemas. Please advise if there is a transfer to be done. Also can I buy the ticket on Thursday? Thanks

  21. Hi. I have paid my payment but now I have problem with the order summary. I login as guest, done my payment and received the payment confirmation but still now haven’t received the order summary(ticket id). Can I know the order summary is it send to our email?

  22. Hi. I am just wondering one thing – my original plan is depart from KL sentral at 0700 and to arrove Ipoh on 0939 on 10/11/2018. However, the customer service has replied me that the earlist KTM is not open for the trip from KL sentral to Iph, which i should at least purchase from KL sentral to Kuala Kangsar(which mean I have to pay 8 dollars more). In this sense, my focus is is there any samiliar case or any personal experience happen before?

    The response from KTM is as followed:
    -Thereโ€™s no any machine after you get off
    -You are not the first one who do this
    -You can do that as long as you are not exceed your destionation in the ticket
    -In case they check , you just show them tickets and prove that your amount is enough
    -You are ETS passenger, for ETS passenger you no need to tap. Just walk out freely

    In this sense, so should be okay?

      • The staffs have confirmed me there is a stop at ipoh and the timetables( http://www.ktmb.com.my/TrainTime.html) have indicated as well after double confirmed. I am just feel curious that if any people did it before like us?haha . indeed, 8 RM is reasonable if this can take me in the preferable time, but really think a bit nonsense that they set this policy for passenger those arrive for long distance for the earliest one train.( in this sense, KL sentral to IPoh is not enough long distance lol )

    • Hi Hanna. Yes, it is possible, up to 24 hours before your time of departure. Of course, the success of changing the time also depends on the ticket availability of your desired travel time. Please bring your IC and ticket to a KTM train station near you to perform the amendment.

  23. Hi wayne, i plan to use ktm train from singapore to johor with my 3 years old daughter. Is it true that they will charge no fee for her (age below 4 years) so i just need to order 1 ticket via online for me only?

  24. Hi, just want to let you know the seat layout has changed (dunno since when). I bought B 14 and it’s facing North. 8-14 is facing North, no longer have seat facing each other

    • Hmm… Thank you for sharing this Akiko. I will check and update my post with the latest seat arrangement. May I know which route you took, and which class of train were you taking (ETS Gold or ETS Platinum)? Knowing these will really help me pinpoint the seat arrangement.

      Thank you.

  25. Hye wayne . I plan to book ets from kl sentral to padang besar . However , when it shows online , there are 19 rows each coach . Is it reliable to use the guide that only shows up to 15 rows ?

  26. HI Wayne,

    Looks like you have experience using this service. Just to know, the estimated time arrival on the ticket; is it reliable ?

    Or it will be earlier ? Please help..

    • Hi Nazihah, thank you for posting your question here. Yes, I take the train every month. The estimated time of arrival on the ticket is pretty reliable. Trains are usually on time, but may arrive 10 to 15 minutes later. I never experienced trains leaving earlier than expected. I hope this answer is useful.

  27. Hi Wayne,

    Thanks for your info. Is it convenient to bring my dad who is on wheelchair? Any assistance for disabled passenger?

    • Hi Aini, the train and stations are disabled-friendly. However, I rarely see staffs offering assistance for disabled passenger, so I would suggest accompanying your dad to help him out.

  28. Hi Wayne, Thanks your info is very helpful. I want to book on the jungle train from Gemas (is that the best from Melaka?) to Kota Bharu. If I book a sleeping berth is there somewhere I can look out the window in the daylight hours? Or is it best to book a seat to get a view? Thanks

  29. Hi Wayne, my place is quite far from KTMB station so I choose to online purchase ticket.

    I selected login as GUEST to buy ticket, done all process and transaction payment successful.

    After receive email but cannot print out the ticket……………Solution: Go print out it at KTMB station.

    The train departure at 6 morning……………Question: Does the station open business at the early morning ?

    If there are no staff which able to help to print out ticket at the time, means need to go station before one day at day time, print out ticket and stay overnight at station right ?

    PS: To KTMB online system IT team, if UNABLE to manage well the login as GUEST option for your system, please delete the option temporary until you complete solved this ticket print issue. Now I feel like not login as GUEST but login as FOOL, very disappointed and regret select the GUEST option.

  30. Hi Wayne, I have booked 2 way tickets Butterworth – Sentral KL

    Butterworth – Sentral KL (Seats 6A @ Coach C )
    Sentral KL – Butterworth (Seats 10A @ Coach C )
    Do you have any idea am I facing the directions of the train heading to?
    Thanks!

  31. Hi Wayne , thank you for the detail information about the train . So i am taking a 24inch luggage with me for my trip . Do you mean there will be a luggage storage at the front and at the end of the each coach ?

  32. Hi Wayne, your blog is really informative for the train travels in M’sia. I am thinking of taking a ETS train from KL Sentral to Gemas ( and then to Singapore ). Can I confirm with you , will the KTM staff help print out our e-ticket at the KL counter ?

    Just wanna be safe and have a physical ticket on hand instead of in the phone. Also because I’d love to have the tickets for keepsake ๐Ÿ˜›

    • Hi Joycelyn, thank you for your kind words.

      Yes, the staffs at the counter will help you to print out the tickets. You just need to show them the e-ticket on your phone. And yes, if I am collecting the tickets, I would want the tickets issued by the counter instead of the e-ticket on a piece of paper. ๐Ÿ™‚

      • Hi Wayne,

        I ended up queuing to buy train tickets at the KTM Ticket Counter at KL Sentral a day before I departed because I wanted to use up my ringgit instead haha. Collected 3 train tickets from KL – Gemas – JB – Woodlands, great experience and accomplished my goal!

  33. Hi I will be taking the ETS platinum from Padang Besar to Kl Sentral. i’m worried about the seatings direction. Can i know if you have the directions? cause I’m travelling with a few elderly, don’t want to get them backward seats. Thank you.

    • Hi Sue, thank you for posting your question here.

      The following is the latest seat arrangement. Please note that it is based on my latest train ride, so there might be some inaccuracies. ๐Ÿ™‚

      Coach A

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 13
      • Seats Facing Each Other: Row 14 and 15

      Coach B

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 12, and 15
      • Seats Facing Each Other: Row 13 and 14

      Coach C

      • Seats Facing South (Singapore): Row 1 to 7
      • Seats Facing North (Thailand): Row 8 and 9
      • Seats Facing Each Other: Row 10 and 11

      Coach D

      • Seats Facing South (Singapore): Row 7 to 11
      • Seats Facing North (Thailand): Row 3 to 6
      • Seats Facing Each Other: Row 1 and 2

      Coach E

      • Seats Facing South (Singapore): Row 9 to 12, and 15
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 13 and 14
  34. We want to go to kuala kubu bharu via train from kuala lumpur airport. Do i need to buy tickets in advance? I heard Komuter services run every 30 mins to kuala kubu bharu. Please help not getting correct info anywhere.

    • Hi Anand, thank you for posting your question here.

      First of all, the train service that you need to use to go to Kuala Kubu Bharu is KTM Komuter, not KTM ETS. To take it, you need to go from the airport to KL Sentral (https://www.kuaby.com/kl-sentral/) first.

      At KL Sentral, DO NOT TAKE THE KTM KOMUTER TRAIN. Instead, take the MRT train service to Sungai Buloh Station. From the Sungai Buloh Station, you can take the KTM Komuter to reach Kuala Kubu Bahru.

      You are probably getting conflicting information because KTM Komuter just introduced changes to its routes and timetables.

      Let me know if the instructions are not clear, or if you have more questions for me. I will try my best to help. ๐Ÿ™‚

  35. Hi Wayne,
    Why is gold and platinum only uses 5 coach now?
    Is it same seat layout, I am looking for the same with fixed table on coach B & E
    Which one is facing north / south?

    • Hi Lim, I am not sure why. I will reverify the seating arrangement during my next train ride.

      For now, it seems like all they did was removing Coach F, so the following seating plan should still apply.

      Coach A

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 13
      • Seats Facing Each Other: Row 14 and 15

      Coach B

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 12, and 15
      • Seats Facing Each Other: Row 13 and 14

      Coach C

      • Seats Facing South (Singapore): Row 1 to 7
      • Seats Facing North (Thailand): Row 8 and 9
      • Seats Facing Each Other: Row 10 and 11

      Coach D

      • Seats Facing South (Singapore): Row 7 to 11
      • Seats Facing North (Thailand): Row 3 to 6
      • Seats Facing Each Other: Row 1 and 2

      Coach E

      • Seats Facing South (Singapore): Row 9 to 12, and 15
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 13 and 14

      Let me know if the plan above is no longer accurate.

  36. Hi Wayne,

    I would like to purchase a KTM Intercity train ticket from JB Sentral to Segamat.

    There are 15 rows (1 to 15) of seats in the coach.

    May i know which row i should choose so that I am forward facing?

    Thank you.

    • Hi Eddy, the direction of seats differ from coach to coach.

      Please find the following seat arrangement for your reference:

      Coach A

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 13
      • Seats Facing Each Other: Row 14 and 15

      Coach B

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 12, and 15
      • Seats Facing Each Other: Row 13 and 14

      Coach C

      • Seats Facing South (Singapore): Row 1 to 7
      • Seats Facing North (Thailand): Row 8 and 9
      • Seats Facing Each Other: Row 10 and 11

      Coach D

      • Seats Facing South (Singapore): Row 7 to 11
      • Seats Facing North (Thailand): Row 3 to 6
      • Seats Facing Each Other: Row 1 and 2

      Coach E

      • Seats Facing South (Singapore): Row 9 to 12, and 15
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 13 and 14

      Coach F

      • Seats Facing South (Singapore): Row 9 to 13
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 14 and 15

      Do note that this is only accurate based on my last KTM ETS ride. KTM may update the above without prior notice.

  37. Hi Wayne, I have booked 2 way tickets Sentral KL – Alor Star on 18/6 – 20/6.
    Sentral KL – Alor Star (Seats @ Coach D Row 8-10)
    Alor Star – Sentral KL (Seats @ Coach C Row 8-10)
    Do you have any idea am I facing the directions of the train heading to?
    Thanks! ๐Ÿ™‚

    • Hi Jade, thank you for your question. Based on my past train rides, you will be facing the direction that is the opposite of your destination for both journeys. In other words, you will be facing backwards.

  38. Hi Wayne,

    Are they allowed us to bring our own food on board?
    We will definitely bring the pork-free and non alcohol food and drink but not sure this is allowed or not.

    Thank you!

  39. Hello there, I am travelling via KTM from Penang to KL.Am I allowed to bring kitchen knives onto the train? I plan on bringing a medium sized one as I will be cooking at my hostel.

    • Hi Andy, pets are not allowed on the trains.

      I have friends who have sugar gliders as pets. If your sugar glider doesn’t make much noise, and you are planning to keep it inside a pouch, it should be fine.

  40. Hello Wayne,

    I’m foreigner studying in Malaysia.I just helped some friends from Taiwan booked the KTM tickets using my credit card, but now they need to change the date.
    However, all the details on the tickets are theirs. Only the credit card number and phone number are mine.
    Can I still go to train station to change the ticket?

    Thank you in advance.
    Kai

    • Hi Kai Chen, try to bring a printed copy of the tickets to the counter, and provide them with the explanation. That should be enough for them to make a change. Alternatively, you can also ask for a digital copy of your friends passport details page.

    • Hi Amelia, you can only make amendments to your travel schedule over-the-counter by going to a KTM ETS station. Changes can only be made up to 24 hours prior to your time of departure. Of course, changes are also subjected to the availability of seats on the train departing at your desired time of departure.

  41. Hi, i have ordered for KTM concession card for about a month plus but I havenโ€™t received the card. What should i do? Contact KTM or its normal to receive the card later than a month?

  42. hi wayne,
    amendment on ets ticket is it only applicable before 24hours ? if nearer maybe about 3-4hr before departure time ?still can amend ?

  43. Hi Wayne, if I sell my tickets to another person but i do not change my details, is it possible? Will the conductor check?

    • Hi Julianna, it really depends on the conductor. Some conductors require you to show your tickets together with your IC, while some do not ask for it. I think they are stricter during weekends or peak periods to prevent ticket scalping.

  44. Hi Wayne, I book my ets e-ticket using guest account, then after the purchase I cannot view my e-ticket and thus cannot print it. What should I do?

    • Hi Lily, this is a problem that many users face when using the Guest feature on the site. Please bring your IC to the nearest KTM station, so they can print the ticket for you.

  45. Hi Wayne,

    I bought ETS tickets online to Arau from Tampin. However, when i printed out the tickets, I realized that hte IC no for my children (age 10 & 12) are incomplete. I may have type it incompletey. Will there be any problem to board the train? Kindly help.

    • Hi Morita, thank you for your question. There should be no problems boarding the train since the IC number is just incomplete, not incorrect. If you want to be 100% certain, you can be there slightly earlier on the date of departure and check with the ticket counter.

  46. Hi im already book ticket but my travel date were wrong…so is that any possible to change date or i have too book again

  47. Hey Wayne, i’ll be booking my tickets from KL Sentral to Butterworth soon, but i want to ask about which coaches are suitable for my trip? Thank you.

    • Hi Paris, thank you for your question. Personally, I don’t think Platinum is too much of an upgrade, except for the fact that it has less stops. I usually just pick coaches based on their departure and arrival times. ๐Ÿ™‚

  48. If purchasing ets ticket online, how am I going to purchase senior citizen concession ticket. There is no column to verify.

    • Hi Mr. Ong, you can select the ticket for senior citizens once you have entered passenger details. The verification will only be carried out manually by the conductor after you have boarded the train.

  49. Hi. I bought ETS tickets for my friends and I. However, after I proceeded with the payment, I came to realise that I forgot to change our genders to female. What should i do?

    • Hi Rara, it shouldn’t be a problem since the train conductor usually doesn’t check gender. However, if you want to be absolutely sure, you can print the ticket out and bring it to the nearest KTM ETS station to make the necessary amendment.

  50. Hi, Wayne

    I would like to cancel my ticket, may i knw which station consider as KTM Intercity train station? can i go KL Sentral to do the refund ?

  51. Hi, I got three tortoise I would like to bring with me. Question is if its possible for me to bring them on board?

    I have taken every possible step to make sure they have a comfortable container for the trip.

    • Hi Cheah, pets are generally not allowed on board. But I think you should be able to bring your tortoises on board if the container is not too bulky and it is safely secured.

    • Hi Yus, to do that, you need to obtain permission from KTM ETSโ€™s marketing department 14 days before your date of departure. [email protected] is the email address that you should be writing to.

  52. Nice article. Do you know if we can take two bicycles (non foldable) on the ETS gold class train from Tampin /Pulau Sebang to Padang Besar?
    Thank you.

    • Hi Romain, to do that, you need to obtain permission from KTM ETSโ€™s marketing department 14 days before your date of departure if you want to bring a bicycle on board. [email protected] is the email address that you should be writing to.

  53. HI. I have bought my ETS train ticket to travel from Arau- Tapah road. But i wouuld like to change the ticket to monday.. Is there any charges or what are the steps?

    • Hi Unknown, I’d love to help, but unfortunately, you will need to check with KTM directly for the application of your ETS Student Card. Have you tried checking with a KTM station near you?

  54. Hi, I am extremely confused with the seating plan. I bought 3 tickets ETS Gold from Ipoh to KL Sentral, and my seats are in Coach A, row 15 A,B and C. Did I get the seats facing the forward direction? Are all the ETS Gold train have the same seating plan? Thanks and I wish I have the correct direction so I don’t have to change it.

    • Hi PK Lim, thank you for asking. The seats you have now are face-to-face seats with Row 14. Also, they are facing Thailand, so you will be facing backwards for your trip from Ipoh to KL Sentral. Hope this helps.

  55. I’m travelling from Butterworth to KL Central, is it ok if I get down at the station before KL Central for example Rawang? Tq.

    • Hi Steffie, thank you for leaving a comment. Yes, it is possible, provided the train you are taking is stopping at Rawang.

  56. hello morning..if I want to buy ets ticket by online from kl sentral to padang besar..how to choose a coach that don’t facing back ward ..and which coach that have 8 seater for family facing each other..tq

    • Hi Mei Li, thank you for posting your question here.

      Please find the seat arrangement below:

      Coach A

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 13
      • Seats Facing Each Other: Row 14 and 15

      Coach B

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 12, and 15
      • Seats Facing Each Other: Row 13 and 14

      Coach C

      • Seats Facing South (Singapore): Row 1 to 7
      • Seats Facing North (Thailand): Row 8 and 9
      • Seats Facing Each Other: Row 10 and 11

      Coach D

      • Seats Facing South (Singapore): Row 7 to 11
      • Seats Facing North (Thailand): Row 3 to 6
      • Seats Facing Each Other: Row 1 and 2

      Coach E

      • Seats Facing South (Singapore): Row 9 to 12, and 15
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 13 and 14

      Coach F

      • Seats Facing South (Singapore): Row 9 to 13
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 14 and 15
    • Hi Sing, thank you for your question. No, there is no way to reach TBS directly. You will need to take KTM ETS to KL Sentral, switch to the LRT Kelana Jaya Line to Masjid Jamek, before changing to the LRT Sri Petaling Line to Bandar Tasik Selatan.

    • Hi, Sing and Wayne. Probably not my place to comment but, but there are direct ETS trains to TBS otherwise known as Bandar Tasik Selatan station. Alternatively, you can just board the regular KTM Komuter from KL Sentral if you’ve puchased your ETS tickets only up to KL Sentral, and get off at Bandar Tasik Selatan.
      Very informative article nevertheless. ๐Ÿ™‚

      • Oh no, I made a mistake. Sing, I am very sorry if my answer caused you troubles or inconveniences. I will be more careful before replying moving forward.

        Hi Kayel, no, you are more than welcomed to correct a mistake I made. And thank you for that. ๐Ÿ™‚

  57. Hi, I would like to travel from Butterworth to KL by ETS. May I know whether I could buy the ticket over the counter at the Butterworth station? If yes, what is the operating hours of the ticketing counter? Thanks for your help!

    • Hi Dan, yes, it is possible to buy tickets over the counter at Butterworth. There is no standard operating hours for ticketing counters around the country, but it is safe to assume that most ticket counters operate from 7am to around 7pm.

    • Hi Mira, please bring your IC to the nearest KTM ETS ticket counter, and the staff should be able to reprint it for you.

      • Hi Wayne,

        Great blog. Same – we booked via the KTM website as a guest but went to print and it went to outlook and I couldnโ€™t retrieve the booking. If we take our passports will the station staff help?

        Will

        • Hi Will, please bring your passport and the email you received on Outlook to the ticket counter. They should be able to retrieve and print the ticket for you.

  58. Hi wayne,
    I bought ETS ticket from Easybook app using my iPhone. All the procedures went well and I got the email to print my eTicket. But when I click the “Print KTM e-ticket”, nothing was actually happen. I cannot view my e-ticket and thus cannot print it. What should I do?

  59. Hello
    At KL Sentral station, I saw the roadmap and schedule of ETS, KTM Komuter and normal KTM. There is a problem, you need to know.

    Is KTM Komuter trains and normal KTM trains running on the same track? Because the KTM Komuter can be seen from the wiring diagram some of the same stations as the regular KTM. For example, Rawang Station and Tg Malim Station on both lines.
    thang you

    • Hi CC, some parts of the tracks are used by both train services. However, this doesn’t mean that trains will stop at every station along the tracks.

  60. Hi,
    I have bought 4 tickets for Friday 9th Feb 2018 today (7th Feb). I found all four seats separate. Can I request the admin to change the seats to together or I have to request the passengers if they can exchange seats voluntarily.

    • Hi Muhammad Yousaf, if the seats are already taken, you cannot change it at the ticket counter. You will need to request for a change with the other passengers yourself to see if they are willing to give up their seats voluntarily.

  61. Hello Wayne,

    Do we need to be at the station earlier (perhaps 30 minutes earlier?) – will we be denied ‘boarding’ if we’re at the platform just in time?

    • Hi SK, it depends on your date of departure. Tickets for Friday evenings, weekends, and eves of public or school holidays sell out weeks in advance. Personally, I wouldn’t risk it unless I am traveling in the middle of the work week.

  62. Hi, I want to buy 4 tickets (2 adults & 2 kids) from KL Sentral to Arau on 15/02/2018 & return on 17/02/2018. But the easy book.com & busonlineticket.com say the journey is not available. Please tell me what to do as we are planning to go to Langkawi from Arau. Thanks.

    • Hi Nay, thank you for your question.

      The tickets are sold out because its the super peak season for Malaysians to return to our hometown for the Chinese New Year holiday.

      You can consider flying from KL to Langkawi, which is the best option during this time. Alternatively, you can take a bus to Penang, before taking a ferry from Penang to Langkawi.

      Do note that since it is the super peak season, a typical bus journey of 4 hours will take around 6 to 8 hours, or sometimes even longer.

    • Hi Michael, I never took the train from Butterworth to Hat Yai, so I can’t comment about it. As for the KTM ETS train from Butterworth to Padang Besar, you need to obtain permission from KTM ETS’s marketing department 14 days before your date of departure if you want to bring a bicycle on board. [email protected] is the email address that you should be writing to.

      • hi there! thanks so much for your interest,According to all the info i had @ the time,no bikes are permitted on the new trains that run between penang and hat yai.even in yrs past,it was the station master’s decision whether or not to let a bike on.a real shame.i had to taxi to the border for 150 rm,and cycle to hat yai.nice ride anyway.

  63. Hi Wayne,

    If I travel with KTM ETS 2 adult and 2 kid (2 n half years old and 1 n half years old), what is your advice on purchase of the ticket, should I buy 2 adult ticket and 1 children ticket so that my kid have space to sit?

    • Hi Allan, since you are traveling as a family, the ideal experience will be to take up the whole area of 4 seats facing each other, especially if your child is capable of sitting on their own (I’m not a parent so I can’t tell from the age), as no seatbelts are provided.

    • Hi Jonah Bella, thank you for your question. No, KTM ETS does not have Wi-Fi on board. However, there is data connection in areas around bigger towns if you are on a mobile network with a wide coverage.

  64. Hi, i already bought ETS ticket depart from Kuala Lumpur to Butterworth, the e-ticket showed the Origin is Kuala Lumpur. but may i know can i boarding at KL Sentral?

    • Hi Edvin, it should be okay for you to do that since the ticket price is the same. From my experience, the train conductor doesn’t start checking tickets until the train moves out of the city center.

  65. Hi Wayne. Im already bought the ticket but i want to change the name. Is it possible? My friend supposed to go with me but she got emergency. So i would like to change her name at the ticket and replace it with my anotherโ€™s friend. Pls help me. Thank you so much ๐Ÿ™‚

  66. Hi, i already buy ETS ticket from Alor Setar to TBS on 18/03/2018. Can i changed the date to 19/03/2018? Did have any charges if we need to change the date ? Please advise where i need tp go or refer. Thank you

    • Hi Nabilah, yes, you can still change your date of departure up to 24 hours before the time of departure. There might be a small administrative charge for such an amendment. Also, the success of changing your date of departure depends on the availability of tickets.

      To perform the change, you need to bring your ticket and IC to the nearest KTM ETS station.

  67. Hi, I really get confused of the seat arrangement of ETS since there are north and south facing. I will be using ETS from padang besar to KL Sentral. Can I go directly to KL Sentral to buy the ticket and choose the seats?

    • Hi Mun, yes, you can buy tickets directly from KL Sentral, and choose your seats there. As an alternative, you can buy your tickets from BusOnlineTicket.com. They have an indicator of front and back, which will make things easier for you when you select seats. The site itself is also more stable than KTM’s. ๐Ÿ™‚

    • Hi Tako1140, KTM ETS trains from Kuala Lumpur departs from either KL Sentral, but they usually have a stop at Kuala Lumpur KTM Station too.

  68. if i wanna cancell an ets ticket bought, 72 hours before departure i can get back 75 percent of the total cost. so i bought the ticket on line, can i make my claim refund on line or must do it at the train counter?

    if must do it at counter, is it at any counter or counter of departure?

    Thank you.

    • Yes, you can get a refund. Any cancellation must be made at the ticket counter. It does not have to be the counter at your station of departure. Hope this is useful for you, Lily.

  69. Hi, can I know what is the luggage limit on the ETS train? I plan to take 1 luggage, 1 handbag and 1 laptop bag. Will there be any surcharge for the excess luggage?

    • Hi Lee, thank you for your question about KTM ETS. There is no luggage limit. As long you as you can carry them in and out of the train on your own, you are good. From my experience, the luggage racks as well as the overhead compartment have plenty of space for luggage.

  70. Salam.
    Saya telah pun membeli tiket tren online melalui BusTicketOnline utk perjalanan daripada Segamat – Gemas – KL Sentral.

    Cuma saya tak pasti samada sempat atau tidak sebab tiket tren yg saya ambil dari Segamat ialah pada pukul 1.43pm (tiba mungkin 2.43pm di Gemas) dan tren seterusnya ke KL Sentral ialah pada pukul 3pm dari Gemas.

    Ini pertama kali saya menggunakan stesen Gemas, jadi saya tidak pasti besar mana stesennya dan sempat ke untuk saya check in utk tren seterusnya ke KL Sentral.

    Tolong nasihat dan syorkan apa saya harus lakukan.

    • Hi Razmuna,

      Maafkan saya kalau Bahasa Melayu saya mengelirukan.

      Untuk memastikan cik mempunyai masa yang memang cukup sekiranya tren dari Segamat mengalami kelewatan, saya cadangkan Cik Razmuna menukar tren Gemas – KL Sentral dari 3:00pm kepada 4:00pm.

      Cik boleh membuat penukaran di kaunter ETS 4 jam sebelum masa tren berlepas, tertakluk kepada ketersediaan tempat duduk di atas tren 4:00pm tersebut.

      I harap nasihat ini berguna kepada cik.

    • Hi Vandy, thank you for your question. There is no baggage checking, so you can bring your wine along. I suggest putting fragile items on the floor if you are planning to leave your luggage at the luggage rack.

    • Yes, you can always make a change at the counter as long as it is 4 hours before the departure time, and there are still seats available.

  71. Hi Wayne
    I’m looking to book seats on the ETS to Padang Besar through http://www.ktmb.com.my/ktmb_ui/
    Do you know which class train is the ETS1 Platinum (ETS 9204)? I read your reply below in regards to seating arrangements but there seems to be some differences with the one provided by http://www.ktmb.com.my/ktmb_ui/ seat selection. On the website, in coach B, there are no seats 14C, 14D and row 15 while in coach D, no row 11.
    Any help is much appreciated. Thank you Wayne!

    • Hi Garry, thank you for raising this question. To be honest, I don’t know the train class for ETS1 Platinum, but so far, the seat arrangement has been accurate for both ETS Gold and Platinum.

      I double-checked the official website for trains from KL Sentral to Padang Besar, and I saw Seat 14C, 14D and Row 15. Can you please double confirm as well?

      As for Row 11 on Coach D, I think it could be the only difference between ETS Gold and ETS Platinum. I will try to confirm this the next time I take the train.

      • Hey Wayne
        Thank you for the reply.
        For example, when I searched on ktmb website for KL Sentral – Padang Besar on 30/12/17 and select ETS #9204 (ETS Platinum) 11:40 – 17:03, I found Seats 14C, 14D and Row 15 missing. Would be able to confirm this?

        Thanks Wayne.
        p/s How punctual are the ETS trains?

        • Hey Garry, I noticed ETS Platinum #9202 and #9204 have different seat arrangements on Coach B. I will need further confirmation with KTM Berhad on seat directions.

          Thank you for raising this to my attention, but I can’t provide any confirmation on that now. I am very sorry for the confusion that I caused. The best way to find out the answer for your question, which I will also do on my next KTM ETS ride, is to ask the ticket counter at a KTM ETS station near you.

          The trains are quite punctual, especially if you are boarding at the first station.

  72. Hi. I just buy my ets tiket from busonlineticket. Com. And after the payment, i received their email and there are no cr code like we usually get when purchase with ktm online. I’m freaked out. So, we just print the thing that they emailed to us and go to the counter and show it right?

  73. Hi I bought a round trip ticket from KTMB website and login as a guest and I have paid for the round trip ticket but I only received a return ticket and I couldnโ€™t find the depart ticket how can I solve it

    • Hi Jiayi, to resolve this quickly, please bring the round trip ticket together with your IC to the nearest KTM ETS station. The staff should be able to trace your ticket purchase using your IC number.

  74. Hi. Wayne, I am trying to buy ets ticket from KL Sentral to batu gajah round trip on 24th and 26th December 2017 through online. but it is stated there โ€œsold out or no trips availableโ€. I check the terms and condition for e-ticket, purchase of ticket can be done within 30 days prior to the traveling date. May i know when is it available for buying? or should i go to ets counter? Is the tickets already available in counter but not e-ticket?

    • Hi Mei Sin, the tickets are still not on sale yet. From my own experience, even though it is stated that tickets are available 30 days prior to travel date, KTM Berhad doesn’t follow a strict release date.

      Most of the time, the online booking system reflects the availability and sale status of tickets. However, if it is convenient, and buying the tickets is urgent for you, I would go to a KTM ETS station to check.

  75. Hi Wayne,
    I’m planning on travelling on the ETS 9203 which is the Platinum train from Penang Butterworth to KL Sentral.
    I’m buying my tickets on the KTM website but it does not state which seats are facing which direction. Also, I have read online that some seats face the luggage rack, have no window and have limited leg room. Is there a seat layout plan somewhere that can tell us which seat is which?
    Because I want to choose a seat facing the direction of travel and also obviously avoid those with limited leg room.
    Thanks in advance!

    • Hi Yi An,

      Please find the seat arrangement below:

      Coach A

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 13
      • Seats Facing Each Other: Row 14 and 15

      Coach B

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 12, and 15
      • Seats Facing Each Other: Row 13 and 14

      Coach C

      • Seats Facing South (Singapore): Row 1 to 7
      • Seats Facing North (Thailand): Row 8 and 9
      • Seats Facing Each Other: Row 10 and 11

      Coach D

      • Seats Facing South (Singapore): Row 7 to 11
      • Seats Facing North (Thailand): Row 3 to 6
      • Seats Facing Each Other: Row 1 and 2

      Coach E

      • Seats Facing South (Singapore): Row 9 to 12, and 15
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 13 and 14

      Coach F

      • Seats Facing South (Singapore): Row 9 to 13
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 14 and 15

      Seats facing each other, as well as the first and last rows in each coach are seats with a limited leg room.

    • Hi ND, thank you for your question. The booking system on the website reflects actual availability of tickets. Thus, you won’t be able to get tickets from the counter if tickets are not available online.

  76. Hi. What should I do if I want to print my ticket from email but it comes out with access denied and straight return to the home page? I already call the centre many times but no one is answering.

    • Hi CJ, it is probably a temporary issue. Please try again. If it still doesn’t work, your next best option is to bring your email and IC to the nearest KTM station, so they can help you to print out the ticket.

  77. Hi, I’ve purchase a ticket, payment approve but there’s no record in the app’s reservation & also no email from ktmb. No reservation number received or booking number. But it has already deducted the amount from my account. After that I’ve made another transaction for my mom but it’s a different direction, it shows in the record and also I’ve received an email from ktmb. Please advice. Thank you so much.

    • Hi Kelly, it seems like you’ve encountered a bug on the website. Try to reach out to KTM or bring your IC to the nearest KTM station near you. They should be able to retrieve your ticket or assist you.

  78. I have A problem, i book my ets ticket as guest and i received email and stated click to print, when i click there is no any content.

    • Hi Thinesh, it’s best to reach out to KTM Berhad as soon as possible. Alternatively, you can bring your IC to the station so they can try to retrieve the ticket for you.

  79. Hi, I am trying to book a night sleeper train from Singapore directly to KL.. is there such a route? if so where can i book it? the online booking only has the regular train route.

  80. Hello Wayne,

    I purchase a return ticket from Batu Gajah – Sg. Petani as a guest and the payment via Maybank2u is successful. However, I still haven’t received any online ticket from my email. What should I do to receive the ticket? looking forward to your email soon.

    • Hi Cik Nor Ain Zubaidah, unfortunately, I cannot assist you with the problem you have having with KTM Berhad’s ticket booking system. Can you please call their call center at +60 (3) 2267 1200?

  81. Hi Wayne, can i travel from Sungai Petani, Kedah to Tampin, Melaka by a ETS direct train? I feel confuse because most of my friends said that the last stop for ETS train is at KL Sentral only, which mean i have to continue my journey to melaka by other transport?
    Thank you.

  82. Hi.. I have bought a ticket through KTMB website. I make the payment via Maybank2u and the payment is successful. anyhow I did not receive any online ticket from the website. so for now I only have a copy of prove maybank2u online payment receipt stated that my payment to KTMB is successful. so can you explain how to print the online ticket that indicates the passenger details and other relevant details?

      • Hi Wayne,
        Thank you for replying.I tried to call KTMB customer care, and get to know that my e-ticketing process was cancelled after the payment been made and they will refund my money and I need to repurchase the ticket.
        And according to customer care PIC(ISRUL), he will send an email to me on the refund of the cancelled transaction on yesterday. but I have not receive any email from KTMB till now. Is that I need to call them back to check on the refund status or is there any way of checking through KTMB website?

        • Hi Sha, I don’t think there is way to check on refund status on the website. The best way will be to check your transactions on Maybank2U to see if the returned the money to your account. Else, you will need to call them again and look for Isrul.

  83. Hi. I am trying to book ets ticket from alor setar to kl on 1st dec. but it is stated there “sold out or no trips available”. I tried for 2nd, 3rd so on and so forth, all the same thing. I guess they haven’t opened for sale? Normally how long will the tickets be released for online booking?

  84. Hye Wayne. Is it possible for me to refund my tickets that i bought via easybooking.com ? as i read the terms on easybooking.com state that is no cancellation or refund for the tickets.

    • Hi Atiqahsya. Yes, according to their policy, tickets purchased from their website are not refundable.

      However, you should still give it a try by bringing your ticket to the ticket counter at any KTM stations to request for a refund. They do not have an official policy on tickets purchased through third party websites, so if you are lucky, you might get a partial refund based on this table: https://www.kuaby.com/ktm-ets/#Cancellation_of_Tickets_and_Refund

      Do share with us if your request for a refund is successful.

  85. Today is the 4th of November. I have been travelling from Ipoh to KL for the past one past. I noticed the CD that has been played over and over again day and night until the CD is stuck and no one is bothered to attend to it. I have highlighted to the staff on duty but it a no point. I guest being in the public serving sectors the staff’s at the ktm ets has to be trained 100 percent on settling the instant problems. if they don’t understand that the customers are important paymasters and their concern must be solved on the spot. this is only one issue both the tv and the CD. one of the toilet has no water to wash hand. Apa in I???. please somebody do what has to be done. this is a constructive criticism. let everything works well for Ktm ets. If other people from other countries come on board ets what will they tHink.

    • HI Miguel, I totally understand your frustrations. Thank you for voicing it out here. It’s disappointing to see such a modern train service going downhill because of improper maintenance and subpar services provided to passengers. I will forward your comment to the customer support email of KTM Berhad. Not sure if they will act on it, but that’s the least I can do.

    • Hi Viviene, I personally do not recommend taking KTM ETS to go from Singapore to Arau, Perlis because it requires multiple legs as follows:

      • Singapore – JB Sentral
      • JB Sentral – Gemas
      • Gemas – Arau

      KTM does not guarantee on the arrival time of their trains. Thus, any delays may result in you missing a connecting train.

      For detailed dates and times, please refer to ticket booking sites.

  86. Hi Wayne,
    Can I ask them to reprint my ticket?Is there any charges?

    my ticket already broken due to my wife laminate the ticket =.=’

    Thanks.

  87. Hi
    1) May I ask why KTM only provide the service of ETS train from Gemas to Padang Besar (3 times a day) instead of from Gemas to Butterworth? KTM was provided the service of ETS train from Gemas to Butterworth (once a day) last year but had cancelled it and made the services to Padang Besar more times. It is very inconvenient for the people who need to go Penang especially for the Johorian or people who stay in Negeri Sembilan or even Melaka to go to Penang for study and yet services of ETS train was the only convenient way for some of the people to reach there.

    2) How to give this feedback to KTM for them to solve this problem and provide the service of ETS train from Gemas to Butterworth?

    3) Why I can’t access to KTMB E-Ticket system?

    Thanks

  88. Hi Wayne, your information and the way you’ve set it out is great! I want to buy ETS tickets for the 31st December this year – it says ‘booked out’ but I’m not sure if it says that because they’re already booked or it is not 30 days before the date. Thank you for your assistance.

    Regards,
    Michelle

    • Hi Michelle, don’t worry, I am very certain that they will not open tickets for sale this early. I would try buying the tickets on the first week of December.

  89. My passport number change recently due to renewak.

    I am unable to update the passport number change on the KTM on line website and please help.

    Thanks

    • Hi Jasper, unfortunately, amending the details of train tickets can only be done at the train station itself, 24 hours before the time of departure. However, I think that if the name on the ticket is the same as the one on your passport, the conductor will accept your “passport renewal” explanation.

  90. How to remove the register name of a person on the KTM booking site?

    How to change the passport number of a passenger on the KTM booking site?

    • Hi Edwin, there is no way to remove a name on the KTM ticketing website. Also, the only way to “change” the passport number of a passenger is to add a new passenger.

      • Dear Wayne
        If I add a new passenger with the same name but different passport number, how will I be able to know which passenger name to use on the next booking.

        • Hi Edwin, when you select a passenger name from the list, the passport number field will be filled with the number that was entered before. For your next booking, you will need to select either one of the names that are the same, and check if the passport number filled in is correct.

  91. hi! there aren’t any available trips during the december period (i’ve checked easy book and other various websites). am i perhaps booking too early? Or are there no more tickets for that period?

    • Hi Eric, thank you for your question. Yes, you are booking too early. I would check the website again sometime around mid-November.

  92. Hello…..mind if i ask….i already bought ticket online….using easybook.com…..from kl central to ipoh….and i was thinking to change the date….so…how should i do it….i done it before…but with a physical ticket….but now i try the online ticket…should i…print it and ask them to change the date…or just show my phone?….thank you

  93. Can i ask you if is possible for me to buy two seats ets side by side for one person use only??(I want to know if there is a rule that prevent me from doing that)

  94. Hello,i would to know if there is a rules to prevent me from buying two ets ticket for one person used only because i want to buy two seats side by side for me only to prevent my windowed seats being taken by someone else??(windowed seats cost more)

  95. Can you please let me know is there any overnight berth train between Kuala lumpur and Penang. Departure after 10 pm and arrival at Penang – early morning. Thanks for reply in advance

  96. Hi Wayne, tks for your thorough write up on using ETS train service. I have to tried to book online, I selected the on ward seats, which showed available , then book next side by side as we are travelling as family, then it shows it is blocked, etc. So have to re-select and it goes on n on the same problem with other selection. Then I also faced this problem, eg selected onward Platinum , then return selected the time slot which is more convenient and happened to be Gold, the system doesn’t allow any selection of train where in actual fact is has available seats when we select the time. How come? One more thing, once I amend the selection and the seats I chose for return are eg no 7A, 7B, but my onward was 12A, 12B different coaches. Then before confirming payment, it shows all intact but after making payment, the print out ticket is totally different from my selection. I felt cheated and scammed. How do I request for the change to my original selection. I wonder if it happened to others to. Making online booking should be easier n hassle free but this experience is totally disappointing and if we have to go to the counter to get amendments and pay for it , is totally unfair as it was through no fault of ours in the first place. Have you encountered any such incidences? And where can I lodge a complaint to get KTMB to rectify the bug in their portal. It is not use friendly and very time consuming and taxing on my nerves too. Tks

    • Hi Tricia, thank you for leaving a comment here, and I hope it will get the attention of KTM.

      Personally, I have encountered bugs with their booking system multiple times, except for the one where the tickets printed indicated seats that are different from my selection. When I encounter these bugs, I will give another service like BusOnlineTicket.com or EasyBook a try since they usually offer a more stable ticket booking platform.

      Unfortunately, at this point of time, the only way to modify your booking or to change seats is to go to the ticket counter. It is also the best way at the moment to give your feedback to KTM about their online ticketing platform.

    • Hi Chinkc, unfortunately, this has been the experience of many passengers. Most of the questions and issues are best resolved by going to the ticket counters at one of the KTM stations nationwide.

  97. Hi Wayne, I just purchased one ticket from Butterworth to KL Sentral, departing at 7.33am. I purchased my ticket via easybook. Upon receiving my ticket summary, I noticed this – “Please check in at the counter 90 min before departure.” Does this mean I will need to go to the counter and check myself in, a practice similar to airlines check in? This is my first time travelling using ETS, so I’m a little worried. I really hope you’re able to help me out

    • Hi Nabila, yes, this is similar to the check-in process of taking a flight, and it is recommended to redeem your ticket at the counter. However, I was able to board a train with an e-ticket on my phone before and had no issue when the conductor came by to check. I have also seen many people do this. Since your departure time is very early in the morning, I would only go to the counter if you arrived early at the station.

  98. I want to know which seats are facing each other. KTM Berhad provided me with the following information:-

    A 14–15
    B 13–14
    C 10–11
    D 1–2
    E 13–14
    F 14–15
    Is this correct?

    The 2nd question is how to know which seats will be facing the direction of travel and which will be facing the opposite direction incase of travel from Ipoh – Arau?

    Thanks

    • Hi Rajiv, thank you for your question.

      Yes, the information provided to you by KTM Berhad is accurate.

      Please find the following seat arrangement for your reference:

      Coach A

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 13
      • Seats Facing Each Other: Row 14 and 15

      Coach B

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 12, and 15
      • Seats Facing Each Other: Row 13 and 14

      Coach C

      • Seats Facing South (Singapore): Row 1 to 7
      • Seats Facing North (Thailand): Row 8 and 9
      • Seats Facing Each Other: Row 10 and 11

      Coach D

      • Seats Facing South (Singapore): Row 7 to 11
      • Seats Facing North (Thailand): Row 3 to 6
      • Seats Facing Each Other: Row 1 and 2

      Coach E

      • Seats Facing South (Singapore): Row 9 to 12, and 15
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 13 and 14

      Coach F

      • Seats Facing South (Singapore): Row 9 to 13
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 14 and 15

      Do note that this is only accurate based on my last KTM ETS ride. KTM may update the above without prior notice.

  99. Hi Wayne, I’m using the KTMB website to book my tickets from KL to Ipoh but whenever I want to choose my seats there are no options in the coach label field and there is a blank screen below. May I know if this is a frequent problem?

    Thanks.

    • Hi Grachel, this is normal. It happens when you are trying to buy tickets with a departure date that is way in advance, or if the tickets are sold out.

  100. Hi,

    I tried using BusOnlineTicket.com to book the ets ticket from KL to Butterworth, however, seat selection is not available instead the payment page has been directed. I am worried about the validity of the ticket. Does BusOnlineTicket.com’s policy is to redeem a physical train ticket at physical counter?

    Thanks

    • Hi Lee, it seems like you encountered a bug. Please make sure you are able to select seats before proceeding further. And yes, it is best to redeem physical train tickets at the counter before boarding the train.

  101. I am traveling from KL Sentral to Singapore.

    Do I need to buy a ticket from KL Sentral to Gemas, and a separate ticket from Gemas to JB Sentral?

    Do I need to take a separate train from JB Sentral to Singapore? Do I need a separate ticket for this train?

    • Hi Thomas, yes, you will need separate tickets for all three legs of your journey from KL Sentral to Singapore.

      Please consider potential delays of around 30 minutes to 1 hour when planning your trip. KTM does not guarantee that their trains will be on time, and they will not compensate if you miss a connecting train as a result of the delay.

  102. Hi
    Am I supposed to buy a child ticket for my one year son ? And what will be your pick for traveling with an infant from kl to Penang..bus or train ?
    Thanks

    • Hi Nayyab, for a one-year old toddler, you do not need to buy a child ticket for him because the age range for child tickets is from 4 to 12 years old.

      Personally, I will take the train. The journey will be far more comfortable for you and the toddler as compared to taking an express bus. Also, trains are more punctual than buses. Their routes are not affected by traffic conditions on the highway, which can get a little crazy on the start and end of weekends or during festive seasons.

      Hope this helps. ๐Ÿ™‚

    • Thank you Ayoub. I’m glad to know that you found this guide useful. Let me know if you have any suggestion or question for me.

  103. Hi Wayne, I’d like to ask about the luggage racks at each end of the train as mentioned in this post. Will large suitcases (mine’s about 2 feet by 1 foot) be able to fit in there? And are they safe, should my seat not be in coach A or F? Thinking of taking the train for the first time from Butterworth. Thanks for the help!

    • Hi Jessica, thank you for posting your question.

      Every coach has a luggage rack, so you can put your luggage at the rack for your coach. Your luggage will definitely fit the rack. If it is heavy, you can lay it down on the floor at the base of the luggage rack.

    • Hi nero, thank you for posting a question.

      Every coach has a set of seats that are facing each other. Please refer to this breakdown:

      Coach A

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 13
      • Seats Facing Each Other: Row 14 and 15

      Coach B

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 12, and 15
      • Seats Facing Each Other: Row 13 and 14

      Coach C

      • Seats Facing South (Singapore): Row 1 to 7
      • Seats Facing North (Thailand): Row 8 and 9
      • Seats Facing Each Other: Row 10 and 11

      Coach D

      • Seats Facing South (Singapore): Row 7 to 11
      • Seats Facing North (Thailand): Row 3 to 6
      • Seats Facing Each Other: Row 1 and 2

      Coach E

      • Seats Facing South (Singapore): Row 9 to 12, and 15
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 13 and 14

      Coach F

      • Seats Facing South (Singapore): Row 9 to 13
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 14 and 15
    • Hi JingYee, as far as I know, you can’t apply for the student card online. Have you tried asking at any KTM station near you?

      • No.. But my friends told me to do so.. I seached online be4 … And I cn apply online..but i still havnt get thr card nw. The student card is for ETS and KTM one.

        • Yikes, that’s bad. Have you checked at any KTM office before? I don’t know enough about the student card to help you. I’m sorry.

  104. Hi Wayne. Thanks a million for the guide. One more question. I’ve bought 3 return tickets online. One of the passenger is unable to go but his sister wants to take his place. How do I go about changing the passenger details. Thank you.

    • Hi Kuna, thank you for your question.

      Yes, you can still change passenger details at any KTS ETS station up to 24 hours before departure time. Bring the ticket with you in order for the change to happen.

  105. Hi, Wayne.
    Thanks for the informative website. This is my first time travelling on ETS. Bought a return ticket online on BusOnlineTicket KL-Ipoh-KL and completed the purchase. Then only realised I don’t know if the seat is in the same direction of train moving. Would you know? KL-Ipoh: Coach A, seat 6A. Ipoh-KL: coach A, seat 9C. And if can change?

    May I also know if the travelling time for eg. 9am to Ipoh is shown as sold out online, is there a possibility that the tickets are available if I go to buy at the counter?

    Thanks for your advice.

    • Hi Lisa, unfortunately, both the seats you booked are facing the opposite direction of where the train is moving. This is the latest breakdown:

      Coach A

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 13
      • Seats Facing Each Other: Row 14 and 15

      Coach B

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 12, and 15
      • Seats Facing Each Other: Row 13 and 14

      Coach C

      • Seats Facing South (Singapore): Row 1 to 7
      • Seats Facing North (Thailand): Row 8 and 9
      • Seats Facing Each Other: Row 10 and 11

      Coach D

      • Seats Facing South (Singapore): Row 7 to 11
      • Seats Facing North (Thailand): Row 3 to 6
      • Seats Facing Each Other: Row 1 and 2

      Coach E

      • Seats Facing South (Singapore): Row 9 to 12, and 15
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 13 and 14

      Coach F

      • Seats Facing South (Singapore): Row 9 to 13
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 14 and 15

      Please note that the listing above is unofficial, and it is only correct as of my last KTM ETS train ride in July 2017.

      You can still change your seats at any KTM ETS stations up to 24 hours before departure time. This is also subjected to the availability of seats.

      Unless you are buying the tickets more than 1 month in advance, seat availability reflected in the online ticketing system is accurate.

  106. hi Wayne, tks very much for details on the ETS. It is of great help.
    From the online ticketing website, I understand each row will have 4 seats, labelled as A, B, C, D. May I ask is seat-A on the East, or on the West? Does it depends on the coach itself (for example, in coach-A, seat -A will be on the West; but in coach-F, seat-A will be on the East)? Reason being, when going north, I would like to find a seat on the West if possible.

    Tks.

    • Hi Run, thank you for your question.

      Seats labelled A and B are always on the West.

      Please note that this is based on my most recent trip on a KTM ETS train. Actual seat labels or those indicated on the ticketing system may change without prior notice.

  107. Hi Wayne, I am trying to book the night sleeper from Alor Setar to Gemas and then gemas to JB. I cannot see any sleeper beds on the booking website only seats? Do you have any information on this for me please?

    • Hi Gavin, KTM no longer offer night sleeper because ETS trains are much faster and travel durations are way shorter than before.

  108. Hi Wayne, is your seat layout guide apply to ETS PLATINUM as well ?
    I will be travelling from Butterworth to Taiping on ETS 9203 , what are the Coach & Seat is in forward direction.

  109. Hello. I bought ticket frm arau to ipoh (ets gold). According to schedule, the train will pass by alor star. So can i depart frm alor star instead of arau? Coz i hv no trnsport to arau suddenly

    • Hi Sumi, thank you for the question. Yes, you can depart from Alor Setar. KTM does not check tickets at the station. The conductor only checks them after you are seated.

  110. Hello, can I ask you how to buy ets train ticket online by using my student card discount ? There is nothing can let me insert my student discount or something like that.

    • Hi Cindy, if the student card you are referring to is the KTM i-Card Student Discount Card, the system will ask for your I/C number for verification purposes if you selected the option during the purchase process. If the system doesn’t recognize your I/C number, you will not be allowed to proceed.

  111. Hello Wayne,
    I have booked the seats on ets kl to butterworth but after reading your site I realise that I have booked seats in coach “c” no. 1 & 2. can I change them?

    • Hi Latika. Yes, you can still change them. However, you can only do this at a ticket counter. Remember to print out your ticket before going to the train station to request for a change.

    • Hi Shereen, outside food is not allowed on KTM ETS, but from my own experience, I noticed that the staffs and conductor are not strict with the enforcement of this rule.

  112. I’m trying to book tickets with seats that face each other as I have a baby and a child travelling with me. Trying to book from KL Sentral to Butterworth ETS Platinum, and using your excellent guide on the seating. However, on coach B, when I try to book a seat in row 13, it says it’s not available when I can see it’s available on the website. Or when I try to book a seat in row 1 on coach D. Also, the seat no. go up to 19 but you haven’t mentioned those seats and where they face as many of those seats seem to have gone, so they seem popular.

    • Hi Lorraine, did you have a chance to retry? It could be a bug with the website.

      For my most recent trip, the same problem happened when I was trying to book return tickets. However, I was able to pick the seats I wanted when I book each way separately. Perhaps you can try it out.

      Yes, they have seats going up to Row 19 according to their seating plan, but they actually don’t exist. That’s why they are shown as taken. I have no idea why.

      Have a nice train trip with KTM ETS!

  113. Dear Mr Liew,
    Could you teach me how to remove Registered passenger name in KTMB E-Tickets system ?

    Regards,
    K.M Lee

    • Hi Mr. Lee, I tried it out myself, but unfortunately, there is no way to remove a registered passenger name in KTMB E-Ticket System.

  114. Hi Wayne,

    I am trying to book seats for Butterworth to KL Sentral for September 2017 on Easybook but tickets are only available until July 31, 2017. Do you know when the September seats will be available. Also do you have available the seat layout for the ETS trains? It would be most helpful for those who are traveling north or south to have know which seats have windows with best view of the countryside.

    Thanks

    • Hi Nancy, thank you for leaving a comment.

      Tickets are usually available around 30 days before your date of departure. At the moment, I don’t have a visual seat layout, but I hope the breakdown below can help you out.

      Coach A

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 13
      • Seats Facing Each Other: Row 14 and 15

      Coach B

      • Seats Facing South (Singapore): Row 1 to 8
      • Seats Facing North (Thailand): Row 9 to 12, and 15
      • Seats Facing Each Other: Row 13 and 14

      Coach C

      • Seats Facing South (Singapore): Row 1 to 7
      • Seats Facing North (Thailand): Row 8 and 9
      • Seats Facing Each Other: Row 10 and 11

      Coach D

      • Seats Facing South (Singapore): Row 7 to 11
      • Seats Facing North (Thailand): Row 3 to 6
      • Seats Facing Each Other: Row 1 and 2

      Coach E

      • Seats Facing South (Singapore): Row 9 to 12, and 15
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 13 and 14

      Coach F

      • Seats Facing South (Singapore): Row 9 to 13
      • Seats Facing North (Thailand): Row 1 to 8
      • Seats Facing Each Other: Row 14 and 15

      Let me know if you have more questions. ๐Ÿ™‚

  115. Hi Wayne, thanks for the comprehensive info on KTM ETS. You cleared a lot of my confusions. Btw, are there no beds / family room on ETS?

    • Hi Huda, there are no beds or family rooms on ETS. However, there are pairs of seats facing each other on every coach.

  116. Hi Wayne, I bought 4KTMB E-Tickets from KL Sentral to Ipoh, but I found that amendment of ticket only can do in KTMBโ€™s Intercity ticket counter, can I know can I do it at Seremban train station? or I must go to KL Sentral ?
    Thank you in advance~

      • Thanks.
        Another question – Do i need to prebook the ferry from Kuala perlis to Langkawi? If yes, how much time does it take from Arau train station to Kuala Perlis Ferry Terminal? Is there bus/ taxis easily available from Arau to Kuala Perlis?

        • Hi Johnson, you don’t need to prebook the ferry from Kuala Perlis to Langkawi. Tickets don’t usually sell out. You can take a taxi from Arau to Kuala Perlis Ferry Terminal as there will be many of them waiting at the KTM Station.

  117. HI Wayne, i wanna ask if the seat that facing each other whether in the Platinum or Gold, is it the same row as you provided in the replies before? im currently planning to book a seat for a group of 4, from KL – Butterworth Return. and wanted to buy a seat that facing each other instead if normal one.
    Thank you in advance

    • Hi aza, the seat arrangements are the same for both ETS Gold and ETS Platinum, unless KTM decides to swap where the trains and seats are facing on certain rare occasions.

  118. Hi wayne ..
    May i know if it is possible if i wanna use the ktmb i card for student when i book the ticket online ??

    Thankz ๐Ÿ˜Š

    • Hi Micky, thank you for asking a question about KTM ETS.

      Yes, it is possible for you to use the KTMB i-Card for Student when you book the ticket online. Just make sure you have the card with you when you are boarding the train. The conductor might want to check it. ๐Ÿ™‚

      • Hi Derrick, when you are adding passenger details, you should see a selection for ‘KTMB I-Card Student’ aside from ordinary ticket, senior citizen and disabled. Let me know if you find it. I’m sorry I cannot verify this at the moment because the online ticketing site is down.

  119. Wayne,
    Am trying (unsuccesfully) to book two OW tickets KL Sentral to Gemas and separate tickets from there onto JB Sentral on 14 July. (Assume this is correct method as seems impossible to pull up anything direct KL Sentral to JB Sentral.) On the Easycom site, I can select seats but when I get to the pay by cc. section (with popup blocker disabled), it invariably says my selected seats are not available and to choose others. When I do this the same problem occurs. Thought perhaps as I am not in the 30 day window that could be the problem, but when I try a dummy booking within the 30 day period the same problem occurs. On the KTMB e-ticket system, it says one cannot select seats, period.

    Can you please advise what I am doing wrong, and alternative, perhaps recommend a travel agency in Kuala Lumpur I can contact to arrange this for me?

    Many thanks in advance for your help!

    • Hi P E Smith, it could be a temporary glitch. I tried to go through the process of booking KL Sentral to Gemas, and Gemas to JB Sentral tickets for July 14, using KTMB’s e-ticket system. I managed to select seats, and reached the page asking for credit card information.

      It could be a temporary glitch at KTMB’s end when you were performing the booking. Can you please try again to see if it works?

  120. hi Wayne,

    Thanks for your useful information.
    Kindly seek your advice if following seat is facing forward (North)?
    From KL to Butterworth (ETS Gold).
    Coach E
    Row 8 – 12

    Thanks

    • Hi Ling, only Row 1 to 8 in Coach E is facing North.

      Please note that this is only accurate as of the date I last took the train, which was in May 2017.

  121. Hey Wayne, nice detailed write up from A-Z about ETS services. Two thumbs up to you.
    I have all the info i need now. THANKS man!

    • Hey Akmal, I’m glad that you find the guide useful. Let me know if you see any room for improvement as well. I always try to make sure the guide is useful for travelers who are planning to take the ETS train. ๐Ÿ™‚

  122. Hi,

    Im trying to buy tickets online from Gemas to Butterworth but its not possible online. Can I buy Gemas to Padang Besar instead and just stop at Butterworth? I assume trains stop every intermediate stations right?

    KC

    • Hi KC, unlike the old trains, KTM ETS trains do not stop at every station. To go from Gemas to Padang Besar, you will need to first take a train to KL Sentral, before switching to another train to go from KL Sentral to Butterworth. Hope this helps.

  123. Hi.

    I would like to know if it is necessary to make reservation if I were to take the KTM ETS Train from KL Sentral to Singapore?

    Please advice.

    Thanks

    • Hi Erica, KL Sentral to Singapore is a very popular route, especially during the start and end of weekends. I would advise you to make a reservation at least 2 weeks before your departure date.

  124. Hi, Wayne.

    I just bought KTM tickets from easybook recently.

    The schedule on website showed departure time 4:45pm, but after making the payment, booking summary showing departure time 4:45am. And I didn’t realised that until I reached the KTM counter at 4pm.

    Is there anything that I can do to get my refund?

  125. Hi Wayne,

    I will travel alone from Butterworth ETS station to Taiping. May i know is it we have to put our belongings on the luggage rack?
    Can i buy another seat beside me just for my bagpack and laptop bag?
    Kindly advice.
    Thank you in advance! ๐Ÿ™‚

    Jenny

    • Also, for the seat, how can i know which seat is facing forward and which is facing backward? As i’m worry i will have motion sickness…(it always happen when i’m sitting in a car or bus) ๐Ÿ™
      Appreciated your help ๐Ÿ™‚

      Jenny

      • Here you go. Keep in mind that it may differ or change depending on the type of trains used.

        Coach A

        • Seats Facing South (Singapore): Row 1 to 8
        • Seats Facing North (Thailand): Row 9 to 13
        • Seats Facing Each Other: Row 14 and 15

        Coach B

        • Seats Facing South (Singapore): Row 1 to 8
        • Seats Facing North (Thailand): Row 9 to 12, and 15
        • Seats Facing Each Other: Row 13 and 14

        Coach C

        • Seats Facing South (Singapore): Row 1 to 7
        • Seats Facing North (Thailand): Row 8 and 9
        • Seats Facing Each Other: Row 10 and 11

        Coach D

        • Seats Facing South (Singapore): Row 7 to 11
        • Seats Facing North (Thailand): Row 3 to 6
        • Seats Facing Each Other: Row 1 and 2

        Coach E

        • Seats Facing South (Singapore): Row 9 to 12, and 15
        • Seats Facing North (Thailand): Row 1 to 8
        • Seats Facing Each Other: Row 13 and 14

        Coach F

        • Seats Facing South (Singapore): Row 9 to 13
        • Seats Facing North (Thailand): Row 1 to 8
        • Seats Facing Each Other: Row 14 and 15

        I will include the above in the guide soon. Thanks for asking this question, Jenny. ๐Ÿ™‚

        • Hi, is this for ETS Gold?

          I just called KTM, looks like the seat arrangement they mentioned is totally opposite from what you mentioned… ๐Ÿ™ I am travelling from Parit Buntar to Padang Besar and looking for seat facing forward (towards North)

          • Hi Kumar, yes, this is for KTM ETS Gold. The seating arrangement is still correct when I took the train last month. I will update accordingly if it has already changed. Since you have the official response from KTM, I would follow what the arrangement that they mentioned. ๐Ÿ™‚

    • Hi Jenny, you can consider using the overhead luggage compartment (like the ones on airplanes) to store your backpack and laptop bags. If you want to, you can buy another seat beside you for your bags, but I don’t think it’s worth it since you can use the overhead luggage compartment. ๐Ÿ™‚

  126. Hi Wayne, what’s the different between the coaches labelled A to F?
    Which are the seats that face each other? I am planning a trip to KL for 4 people.
    I like your written guide very much, really informative.

    Thank you.

    • Thank you for your kind words, Jassyz.

      Here are the seats facing each other:
      Coach A: Row 14 and 15.
      Coach B: Row 13 and 14.
      Coach C: Row 10 and 11.
      Coach D: Row 1 and 2.
      Coach E: Row 13 and 14.
      Coach F: Row 14 and 15.

      Of course, I am basing the above based on the information I found online, corroborated with my own experience of taking KTM ETS trains. KTM may alter seat arrangements or labels without prior notice. Thus, there might be a small chance of the information above being inaccurate. Hope you understand. ๐Ÿ™‚

      Coach B and E is where the toilets are. Coach C is where the bistro and prayer room is located, while Coach D is where you can find the toilet with facilities for the disabled.

      Let me know if you have more questions! ๐Ÿ˜€

    • Hi Ellie, there is no specific limits provided by KTM. Any luggage should be find as long as you can carry it down a flight of stairs. ๐Ÿ™‚

  127. Hey Wayne, I am really excited to travel through this train….Is there any fixed measurement of carrying weight in luggage ?

  128. hi wayne,
    i would like to ask you that can i drop off at any station i would like? example, i bought ticket from Gemas to KL Sentral but i want to drop off at TBS Train station..would i be allow to exit the train station at TBS Train station? Thanks wayne

    • Hi Kian Chew. Thank you for leaving a comment. From my experience of taking KTM ETS trains, the conductor only checks your ticket on board. Nobody checks your ticket at the exit of the station. ๐Ÿ™‚

    • Hi Mason, I think it’s better if you can direct this question directly to KTM’s counter staffs. I don’t think their luggage rack can hold a large-sized LCD monitor. Even if it does, people might end up stacking their luggage on top of your monitor.

  129. Hi, my ktm ets is at 9:30pm tonight. I’m wondering if there’s any seat left for today’s journey on an earlier time? Or do I need to contact the ktm office at kl sentral for that? If yes, can I have the number to the person in charge pls?

    • Hi Kandalam, the age range for children tickets is from 4 to 12 years old. Since your child is just turning 4, you don’t need to purchase a ticket unless it is more convenient for you if he or she has a place to sit.

      • Hi Wayne,

        booking E ticket online and the fare calculation to be paid for child below 2 yrs old and 5yrs old was in full fare, did not see any option to change the ticket type (only ordinary can be choose), may i have your advise? thank you very much!

    • Hi Chang. Unfortunately, I cannot provide a solid answer for this question. During my last train ride, Coach A faces the south. This may or may not change. I will try to pay attention to this during my next train ride.

  130. This is such a wonderful thread! Extremely informative and useful. I am going to try buy ticket online and test out the ETS. Anyway I have a question. I read on the EasyBook website saying “I agree on Easybook’s ticketing policy. Please be at the pick-up point at least 30 minutes before scheduled departure.” – I just want to be sure – DO I still have to go to the counter to get a printout of the actual ticket? Or do I just board the train right away, once online payment done and printout at home?

    And also, is it really no much difference between Platinum and Gold?
    Thanks!

    • Hi John, I always travel with just the ticket on my phone. However, during my most recent trip back to Bukit Mertajam, I went to ask the lady manning the reception counter at the KTM ETS ticketing area at KL Sentral, and she recommended me to get a printout. On the train, the conductor will just mark their records after they checked your tickets (printout or digital). They do not do anything to your ticket, so I think you’ll be fine even if the ticket is on your phone.

      And yes, there is not many differences in terms of facilities between Platinum and Gold.

        • Hi Lainie, thank you for your question about KTM ETS.

          I recommend saving the PDF file to your phone because when you take a snapshot from the screen, some important information that the train conductor wants to look for might be missing or blurry.

          Enjoy the train ride! ๐Ÿ™‚

    • Hi Jojo. Unfortunately, there is no WiFi nor power supply socket on board. You will need to tether from your phone, and bring your own power bank to keep it charged.

      • Hi Wayne. Actually, there is power socket outlet are provided below the seats, there is however only one point to be shared by each pair of seat.

        • Hi Bobo, thanks for the heads up. I will try looking for it the next time I take the train again. Can you provide details on the train you took where you found the power outlets (ETS Gold / Platinum, seat number, train number, destination, etc.)? It will help immensely. ๐Ÿ™‚

  131. I’d like to go from Arau to Kl by either gold/platinum ets. at febr. 11

    What abour my bicycle? Do I have to pay an extra charge? How much? How to pay (online)?

    As far as I can see I only can book the train ticket.

    Many thanks for answering.

  132. Thanks so much for creating this very informative page. I am wanting to travel to Malaysia and didn’t know how to get around and couldn’t find any information on the train service. You have provided a very detailed but simple run down. I had not even thought about the fact my luggage straight from the airport will not fit near where I sit and that I have to book in advance for a ride to Ipoh.

    • Hey Edna, I am glad that you find the information useful. Let me know if you get stuck with the planning of your Malaysia trip. I would love to help. ๐Ÿ™‚

      • Hi Wayne,

        Thank you so much for all your information. It is very helpful. I have a question about coaches if I am going to Butterworth which is the first coach from KL A or F.

        Thanks